IT SERVICE DESK ANALYST I

Moffitt Cancer Center; Tampa (FL); On-site; USD 30,000 - 46,000; Full time

Job summary

Moffitt Cancer Center is hiring an IT Service Desk Analyst I to deliver Tier 1 technical support for end users including staff, clinicians, and researchers. You will troubleshoot hardware, software, and system issues impacting the Moffitt environment and patient portal access.

The role emphasizes strong customer service skills, knowledge of hardware, and familiarity with healthcare applications. Must be able to handle multiple tasks in a fast-paced healthcare setting.

Qualifications

• Excellent customer service skills.
• Understanding of hardware and architecture.
• Experience with healthcare applications.
• Familiarity with industry best practices.

Responsibilities

• Provide Tier 1 technical phone support and customer service for all Moffitt end users and affiliated parties.
• Support multiple enterprise operating systems, hardware platforms and software.
• Perform hardware/software installation, repair, relocation, maintenance and support as needed.
• Assist with PC builds, reviewing software needs and processing IT service requests.

Skills

Customer service

Hardware basics

IT architecture

Healthcare apps

Industry best practices

Education

High School Diploma/GED

Bachelor's Degree

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.SummaryThe IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt end users and affliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal.This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software. The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support. The IT Service Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology (\"I.T.\") service requests.Job Title: IT Service Desk Analyst IMinimum Education Level: High School Diploma/GEDMinimum Field of Study:Minimum Education Notes:Preferred Education Level: Bachelor's DegreePreferred Field of Study:Preferred Education Notes:Licensure Certification Needed: NoMinimum Licensure:Minimum Licensure (Other):Training Required: -Excellent customer service skills.-Understanding of hardware and architecture. Preferred:-Experience with healthcare applications.-Familiarity industry best practices.Preferred Licensure: Other (If other, please enter details in section to the right)Other (If other, please enter details in section to the right)Preferred Licensure (Other): MCSEA+ CertificationSalary Range$21.65 - $33.05Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.Moffitt Career SiteIf you have the vision, passion, and dedication to contribute to our mission,then we have a place for you!1. Equal Employment OpportunityMoffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.2. Reasonable AccommodationFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Read more information about your EEO rights under the law.Transparency in Coverage Rule