PATIENT EXPERIENCE DATA ANALYST

Moffitt Cancer Center; Tampa (FL); On-site; USD 79,000 - 120,000; Full time

Job summary

Moffitt Cancer Center in Tampa seeks a Patient Experience Analyst to develop analytic strategies and to trend patient experience quality across the enterprise. You will analyze patient satisfaction data with statistical methods and design dashboards that provide leaders with actionable insights for service improvements.

The role requires strong experience in data analysis, reporting, and visualization, plus proficiency in SQL/SAS/R/Python and Excel.

Qualifications

• Minimum of seven years experience with advanced data analysis, modeling, report development, quality assurance and/or business analysis, documentation management, research statistics, or data-quality.
• Master's degree with five years of relevant advanced data and/or business analysis experience may be considered in lieu of a Bachelor's degree and seven years of advanced data and business analysis experience listed above.
• Experience with methodologies for data analysis and reporting, and proficiency in SQL, SAS, R, Python, VBA or other related software.
• Experience with BI and Data Visualization tools; advanced knowledge of Excel; report/dashboard design and visualization techniques.

Responsibilities

• Develop analytic strategies to assess and trend the quality of the patient experience.
• Perform advanced data analysis of patient satisfaction data using statistical and data management software.
• Plan and design reports and dashboards that provide enterprise leaders with key data to measure and improve the patient experience.

Skills

SQL

SAS

R

Python

VBA

Excel

BI tools

Data visualization

Statistical modeling

Reporting

Education

Master's degree

Bachelor's degree

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.SummaryThe Patient Experience Analyst will develop analytic strategies to assess and trend the quality of the patient experience at the Moffitt Cancer Center. This will include performing advanced data analysis of patient satisfaction data using statistical and data management software, and planning and designing reports and dashboards that provide enterprise leaders with key data to measure and improve the patient experience.Minimum Required:Minimum of seven (7) years experience with advanced data analysis, modeling, report development, quality assurance and/or business analysis, documentation management, research statistics, or dataquality.**Master's degree with five (5) years of relevant advanced data and/or business analysis experience may be considered "in lieu of" a Bachelor's degree and seven (7) years of advanced data and business analysis experience listed above.Experience must include understanding and developing sound methodologies used for data analysisand reporting, and proficiency in at least one of the following software: SQL, SAS, R, Python, VBA or other related software.Experience with common Business Intelligence and Data Visualization tools, advanced knowledge ofExcel, demonstrated experience with report/dashboard design and visualization techniques.Strong mathematical background with advanced knowledge in statistical modeling and demonstrated experience in presenting findings and interpreting analyses.Preferred:Experience and strong interest in healthcare data, experience using R or SAS for statistical analysis, and experience with manipulating large datasets.Additional Skills/ Specialized Training Required:Ability to learn new software systemsProficient at managing multiple, concurrent projectsStrong Microsoft Office skillsAbility to create databases to track performanceExcellent collaboration, mentoring and communication skillsProficient in training on statistical analyses, understanding reporting and/or use of patient satisfaction databases to a diverse audience in a user-friendly manner.Salary Range$78,990.60 - $120,351.40Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.Moffitt Career SiteIf you have the vision, passion, and dedication to contribute to our mission,then we have a place for you!1. Equal Employment OpportunityMoffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.2. Reasonable AccommodationFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Read more information about your EEO rights under the law.Transparency in Coverage Rule