Healthcare IT Service Desk Analyst - Tier 1

Moffitt Cancer Center; Tampa (FL); On-site; USD 30,000 - 46,000; Full time

Job summary

Moffitt Cancer Center is hiring an IT Service Desk Analyst I to deliver Tier 1 technical support for end users including staff, clinicians, and researchers. You will troubleshoot hardware, software, and system issues impacting the Moffitt environment and patient portal access.

The role emphasizes strong customer service skills, knowledge of hardware, and familiarity with healthcare applications. Must be able to handle multiple tasks in a fast-paced healthcare setting.

Qualifications

• Excellent customer service skills.
• Understanding of hardware and architecture.
• Experience with healthcare applications.
• Familiarity with industry best practices.

Responsibilities

• Provide Tier 1 technical phone support and customer service for all Moffitt end users and affiliated parties.
• Support multiple enterprise operating systems, hardware platforms and software.
• Perform hardware/software installation, repair, relocation, maintenance and support as needed.
• Assist with PC builds, reviewing software needs and processing IT service requests.

Skills

Customer service

Hardware basics

IT architecture

Healthcare apps

Industry best practices

Education

High School Diploma/GED

Bachelor's Degree

Job description

Moffitt Cancer Center is hiring an IT Service Desk Analyst I to deliver Tier 1 technical support for end users including staff, clinicians, and researchers. You will troubleshoot hardware, software, and system issues impacting the Moffitt environment and patient portal access.

The role emphasizes strong customer service skills, knowledge of hardware, and familiarity with healthcare applications. Must be able to handle multiple tasks in a fast-paced healthcare setting.