White-Glove IT Support Analyst

日本アバカス株式会社; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Robust benefits package

Opportunities for career advancement

Positive and supportive office environment

Job summary

日本アバカス株式会社 is seeking an Enterprise Service Desk Analyst in Charlotte, NC. This client-facing role involves triaging, troubleshooting, and resolving client support requests while delivering exceptional service in a fast-paced environment.

The ideal candidate will possess strong technical skills and a service-oriented attitude with a requirement of 3+ years of IT support experience and an associate degree in a technology-related field.

Comprehensive benefits include medical, dental, vision, and 401k. Join our collaborative team and enhance your technical skills!

Qualifications

• 3+ years of experience in IT support or service desk roles.
• Technical certifications like CompTIA A+ or Security+ preferred.
• Familiarity with Microsoft 365 services and Active Directory.

Responsibilities

• Serve as initial contact for client and system-generated support requests.
• Triage and manage tickets, ensuring documentation and updates are on time.
• Troubleshoot and resolve standard desktop and connectivity issues.

Skills

Client service skills

Verbal communication

Organizational skills

Education

Associate degree in a technology-related field

Tools

Microsoft 365

Active Directory

Endpoint management tools

Job description

日本アバカス株式会社 is seeking an Enterprise Service Desk Analyst in Charlotte, NC. This client-facing role involves triaging, troubleshooting, and resolving client support requests while delivering exceptional service in a fast-paced environment.

The ideal candidate will possess strong technical skills and a service-oriented attitude with a requirement of 3+ years of IT support experience and an associate degree in a technology-related field.

Comprehensive benefits include medical, dental, vision, and 401k. Join our collaborative team and enhance your technical skills!