IT Service Desk Analyst - Finance & Trading Tech

Marex; Chicago (IL); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

None

Descrizione del lavoro

Marex in Chicago seeks an experienced IT Service Desk professional to join the Technology Department. You will log, triage, and resolve incidents and service requests, while coordinating with teams to maintain desktops, laptops, and trading applications.

The role requires 3–4 years in banking/finance and strong experience with Microsoft tech and common trading platforms. A practical ITIL mindset and ability to travel within the region are valued.

Competenze

• Bachelor’s degree in Computer Science or related field.
• Experience with regulated environments and risk/compliance.
• 3–4 years’ banking/finance experience preferred.

Mansioni

• Maintain accurate logging of incidents, services requests, and changes in the Service Desk system (JIRA).
• Responsible for management and timely resolution of Service Desk tickets.
• Practice effective escalation of tickets needed.
• Deal with all users professionally and efficiently.
• Collaborate and share best practices with IT team members via knowledge base.
• Support standard Microsoft technologies, phones, and trading applications.
• Build, image, upgrade, and maintain laptops/desktops.
• Document and maintain new technologies; identify business benefits.
• Ensure IT skills stay up to date with company requirements.
• Align practices to ITIL framework where appropriate.
• Manage PC setups/desk moves as required.
• Lead additional ad hoc responsibilities, including invoicing in PeopleSoft and logistics.

Conoscenze

Curiosity

Resilience

Networking

Strategic collaboration

Formazione

Bachelor’s degree in Computer Science or related field

Strumenti

Bloomberg

TT

IceChat

WebIce

Future Source

Citrix

Cloud9

Office 365

LMESelect

Fidesa

Neon

CQG

OMS Options City

IOA (Whentech)

Reuters

Mimecast

Global Protect

CrowdStrike

Teams

CME

Trayport

Descrizione del lavoro

Marex in Chicago seeks an experienced IT Service Desk professional to join the Technology Department. You will log, triage, and resolve incidents and service requests, while coordinating with teams to maintain desktops, laptops, and trading applications.

The role requires 3–4 years in banking/finance and strong experience with Microsoft tech and common trading platforms. A practical ITIL mindset and ability to travel within the region are valued.