Production Services Specialist

Randstad Digital Americas; Plano (TX); On-site; USD 108,000 - 121,000; Full time

Job summary

Randstad Digital is seeking an experienced network operations professional to provide operational support for IP services products, including F5, Avi, and BlueCat, on-prem and cloud. The role also touches security-related components like firewalls and proxies, with a focus on observability and incident response.

You will collaborate with senior engineers across time zones, document runbooks and outages, and drive proactive reviews, vulnerability identification, and disaster recovery rehearsals.

Qualifications

• Operational mindset with urgency to restore incident work and act as domain lead.
• 7+ years of experience with network protocols and technologies such as TCP/IP, DNS, DHCP, SSL/TLS.
• Experience with F5 LTM/GTM/APM and BlueCat DNS/DHCP/IPAM.
• Strong troubleshooting skills for complex network problems and ability to communicate status to stakeholders.

Responsibilities

• Provide operational support for Network IP Services products including F5, Avi, and BlueCat.
• Conduct proactive network reviews and DR testing, identify vulnerabilities and observability gaps.
• Collaborate with senior team members to validate impacts and communicate technical status updates.
• Document application flows, outages impacts, and runbooks for triage.
• Prepare ad-hoc reports and participate in governance during triage and fixes.
• Maintain design standards and contribute to process improvements.

Skills

Networking expertise

Troubleshooting

Communication

Cross-team collaboration

Education

Bachelor's degree

Tools

JIRA

Confluence

NetScout

Wireshark

Splunk

SevOne

HPNA

Python

Ansible

Django

Job description

Job Summary

Primarily responsible for operational support of Network IP Services products:

• F5 Networks, VMware ALB (Avi), BlueCat on-prem and Cloud Resolver

As a secondary responsibility the roles will also work with other security related network components such as Firewall, Proxy, and Content Inspection infrastructure.

Responsibilities

• F5 Networks, VMware ALB (Avi), BlueCat on-prem and Cloud Resolver
• As a secondary responsibility the roles will also work with other security related network components such as Firewall, Proxy, and Content Inspection infrastructure.
• Proactive network reviews including Routine testing of disaster recovery scenarios, identification of vulnerabilities, and opportunities for improvement in observability across the network stack
• Work with senior team members to validate impacts and communicate to all stakeholder's technical status updates
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
• Adhere to design standards and global design authority processes and procedures; Debate them when necessary
• Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.

location: Plano, Texas

job type: Contract

salary: $78.12 - 88.12 per hour

work hours: 8am to 5pm

education: Bachelors

Qualifications

• Operational mindset: Prioritize, understand, and act with urgency to restore all incident related work, act as authoritative figure for respective domain, and represent the Ops org during all calls (planned or unplanned)
• 7+ years of experience with network protocols, models, and technologies such as:
• Strong understanding of the upper (application) layers 5-7
• DNS, DHCP, SSL/TLS, HTTP/S, and SNMP
• Fundamental understanding of layers 1-4
• TCP/IP, Ethernet, ARP, and physical constructs
• F5 Load balancing (LTM, GTM, APM), BlueCat DNS/DHCP/IPAM, BlueCat Cloud Resolver, VMware Advanced Load Balancer, and Cloud support (private and/or public)
• Expert experience with troubleshooting complex networking problems
• Experience with JIRA and Confluence
• Understand configuration management with tools such as Forward Networks and HPNA
• Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to NetScout, Wireshark, Splunk, SevOne, HPNA, and IBM Watson
• General experience in Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Strong verbal and written communication skills and ability to work with all levels of management
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level

Desired Qualifications

• Experience in Networking-related disciplines within a design, implementation, or operations role
• Relevant Industry certifications in Network Technologies
• Cloud and SDN experience
• Experience with SDN; VMware NSX, Arista CloudVision
• Experience with Azure and AWS (certification preferred but not required)
• Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
• Experience of working within Financial Services (Insurance, Banking, Investment banking)

Experience With Other Network Technologies

• WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, Firewall, and AAA

Skills

ARP,AWS,Ansible,Cloud,Cloud support,Network Technologies,network components,configuration management,Confluence,disaster recovery,Django,DNS,DHCP,Ethernet,Firewall,frontend,HTTP,IBM Watson,ticketing systems,Experience with JIRA,Load balancing,Load Balancer,Azure,NetScout,network protocols,network devices,Network Automation,network stack,Python,Routine testing,SNMP,Splunk,TCP/IP,SSL/TLS,VMware,API calls,web development,Wireshark,YAML,flexible approach,analytical skills,organized and detail oriented,Strong verbal and written communication,communicate,Debate,leadership,accountable,Proactive,Self-starter,self-directed,client interfacing,business impact,AWS,Assemble,automation tools,Banking,Azure,Investment banking,Ansible,customer experience,governance,infrastructure,Insurance,Investment banking,Financial Services,operational support,Strong technical acumen,tooling,triage,vulnerabilities,web development

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.