IT Service Desk Analyst

Randstad Digital Americas; San Antonio (TX); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

401K plan

Short-term disability

Job summary

Randstad Digital Americas is seeking an IT Service Desk Analyst in San Antonio, TX. The role provides high-touch end-user support across phones, email, and desk-side interactions, with on-site weekdays and remote weekends.

Two shift options are available, starting at 9 am Central, with a weekly on-site schedule at 8000 Interstate 10. No degree required; hourly pay of $17–$18 and a comprehensive benefits package.

Qualifications

• Requires strong customer-focused IT support experience.
• Ability to diagnose hardware, software, and network issues.
• Proficient in Windows OS, VDI, and collaboration tools.
• Experience with ServiceNow incident management and ITIL concepts (preferred).

Responsibilities

• Provide end-user ITSD support across devices (desktops, laptops, mobile, printers).
• Troubleshoot and resolve issues related to hardware, software, networking, and conferencing tools.
• Log, track, and close incidents via ServiceNow within SLA.
• Manage user accounts and access in Active Directory.
• Diagnose network connectivity issues (LAN/WAN, DNS, DHCP, TCP/IP).
• Assist with onboarding, asset tracking, and workstation setups.

Skills

End-user support

Communication

Prioritization

Desk-side support

Education

No Degree Required

Tools

ServiceNow

Active Directory

Citrix

Zoom

BitLocker

Job description

Job Summary

Title: IT Service Desk Analyst

Duration: No end date w2 Contract

Location: 8000 Interstate 10 San Antonio, Texas 78230 (Weekdays on-site, weekends remote)

Shift: Either Tues-Saturday 8 hour shifts or Wed - Sat 10 hour shifts. Shift starts at 9 am central

We are seeking an IT Support Specialist who combines strong technical troubleshooting with the ability to translate complex technology concepts into clear, user-friendly solutions. In this role, you will serve as a single point of technical resolution-delivering high-touch support across phone, email, and hands-on desk side interactions for users at all levels of the organization.

location: San Antonio, Texas

job type: Solutions

salary: $17 - 18 per hour

work hours: 9am to 6pm

education: No Degree Required

Responsibilities

Core Responsibilities

• End-User Technical Support: Deliver comprehensive ITSD support for desktops, laptops, tablets, mobile devices, printing, wireless networks, and audio/visual setup.
• Troubleshooting & Resolution: Diagnose and resolve hardware, software, VDI/Citrix, softphone, Zoom, and BitLocker login issues.
• Service Management: Log, track, and manage incidents and requests through ServiceNow to ensure timely resolution within agreed SLA standards.
• Identity & Access Management: Provision and administer user accounts, distribution lists, and security groups in Active Directory.
• Network & Infrastructure Diagnostics: Identify and resolve core network connectivity issues (LAN/WAN, DNS, DHCP, TCP/IP, access points).
• Onboarding & Asset Management: Manage new hire IT onboarding, hardware asset tracking, and workstation setups.
• Financial & Executive Tools Support: Install, configure, and support specialized software, including Bloomberg terminals and AV/meeting room configurations.
• Vendor & Hardware Coordination: Coordinate with internal/external escalation teams and hardware vendors (HP, Dell, Poly) for warranty repairs and maintenance.
• Documentation & Knowledge Sharing: Document IT processes, update knowledge bases, and assist with team cross-training.

Qualifications

Required Technical Skills

Core Tools: Microsoft Office Suite, ServiceNow, Active Directory, CCURE.

Systems & Environment: Windows OS, VDI, Citrix, BitLocker, Zoom, Softphones.

Networking: Solid working knowledge of LAN/WAN, DNS, DHCP, TCP/IP, and computer connectivity diagnostics.

Hardware & Peripherals: Desktops, laptops, printers, scanners, AV systems, cabling, and network interfaces.

Mainframe & Software: Ability to identify and troubleshoot software/hardware issues, application installs, and system upgrades.

Required Soft Skills & Operational Capabilities

Excellent oral, written, and presentation communication skills across all organizational levels.

Strong customer-first mindset with experience managing high-touch walk-up/desk side support.

Proven capability to prioritize, organize, and execute under pressure while meeting strict deadlines.

Collaborative team player capable of working independently and coordinating with external support partners.

Desired Skills & Experience

Experience supporting Bloomberg terminals.

ITIL v4 Foundation Certification.

At least one industry-standard technical certification (e.g., CompTIA A+, Network+, Security+, or Microsoft Certified Associate).

Skills

network access,MS AD,Citrix,network technologies,DNS,DHCP,LAN network,basic network,LAN/WAN,access points,Excellent communication skills,Ability to communicate effectively,Communication skills,Coordinating,work effectively,meeting deadlines,presentation skills,diagnosing,onboarding,ITIL v4 Foundation,ITIL,Installing,Zoom,maintenance,printers,project coordination,Technical knowledge

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.