IT Infrastructure Manager

Randstad Digital Americas; Orlando (FL); Remote; USD 124,000 - 131,000; Part time

Job summary

Randstad Digital Americas seeks a Manager to lead the implementation, operation, and support of enterprise technology services and related applications. You will oversee IT systems used daily, including servers, networks, telephony, email, and security appliances, while guiding vendor relationships and providing consultative support to the Director, IT Services.

The role requires extensive supervisory experience, expertise in ERP/CRM/HRIS systems, and the ability to drive efficiency across

Qualifications

• Bachelor's degree or equivalent in CS/IS with relevant experience.
• Six years supporting enterprise‑class technology systems.
• Six years Microsoft operating systems experience.
• Three years of supervisory experience.
• Six years implementing and supporting business technology systems.

Responsibilities

• Provide leadership for the implementation, operation and support of infrastructure services including server, network and telephony devices.
• Lead 2nd tier support for enterprise technology systems.
• Recommend enhancements for systems support services.
• Develop relationships with departments and vendors.
• Analyze performance and correct deficiencies.
• Manage workload, staffing, and salary considerations.

Skills

leadership

vendor relationships

systems support

CRM

ERP

RDBMS

Windows Server

IT Services

network security

IIS

Education

Bachelor's Degree in Computer Science or Information Systems

Tools

IIS

Job description

Job Summary:

Position General Summary: The Manager leads and provides subject matter expertise for the implementation, operation, and support of enterprise technology services and related applications. The Manager is charged with being responsible for all technology systems related used in the daily business of the organization; this may include systems such as telephones, voicemail, automated call direction, local and wide area networks, Internet services, technology security appliances, file, database and application servers and related business applications such as email, anti-virus, network security, monitoring and line of business software applications. The Manager provides leadership in these areas and will provide direct consultative support to the Director, IT Services and manage designated IT vendor relationships.

Essential Position Functions:

• Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications
• Provide leadership for 2nd tier support for technology systems within the enterprise
• Lead recommendations for enhancing approaches for systems support services
• Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors
• Analyze performance of technology systems and take action to correct deficiencies
• Participate in the development and implementation of processes that improve efficiency and enhance productivity
• Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
• Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
• Perform employee counseling and work performance evaluations as required
• Provide a minimum of weekly status report update for current projects
• Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• All work responsibilities are subject to having performance goals and/or targets established

(These essential functions are not to be construed as a complete statement of all duties performed. Candidate will be required to perform other job‑related duties as required.)

Knowledge, Abilities, And Skills:

• Ability to work with and through people to establish goals, objectives, and action plans
• Thorough knowledge of technology solutions for the Internet; hand held devices; personal computers; and networks
• Ability to quickly learn business and manage end‑user expectations and effectively manage time, resources, and deadlines
• Ability to drive quality into the company culture by contributing to internal initiatives
• Understanding of RDBMS concepts, preferred

Minimum Requirements:

• Bachelor's Degree in Computer Science, or Information Systems, or equivalent combination of education and relevant experience.
• Six years supporting enterprise‑class technology systems
• Six years Microsft operating systems experience
• Three years of supervisory experience
• Six years implementation and support of business technology systems
• Demonstrable hands‑on experience in technology systems support processes in multiple hardware and software environments
• Experience with setup, configurations, and support of specific technology systems including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS)
• Specific experience with setup and configuration of applications utilizing Internet Information Services (IIS) in a Windows Server environment
• location: Telecommute
• job type: Contract
• salary: $90 - 95 per hour
• work hours: 8am to 5pm
• education: No Degree Required

Responsibilities:

qualifications:

Minimum Requirements:

• Bachelor's Degree in Computer Science, or Information Systems, or equivalent combination of education and relevant experience.
• Six years supporting enterprise‑class technology systems
• Six years Microsft operating systems experience
• Three years of supervisory experience
• Six years implementation and support of business technology systems
• Demonstrable hands‑on experience in technology systems support processes in multiple hardware and software environments
• Experience with setup, configurations, and support of specific technology systems including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS)
• Specific experience with setup and configuration of applications utilizing Internet Information Services (IIS) in a Windows Server environment

Skills:

anti-virus,business applications,business software applications,technology security,database,Human Resources Information Systems,HRIS,Information Systems,IT Services,Computer Science,Internet services,network security,RDBMS,application servers,wide area networks,Windows Server,leadership,supervisory experience,meeting deadlines,implementation of processes,vendor relationships,business technology,Customer Relationship Management (CRM),systems support,employee counseling,Enterprise Resource Planning (ERP),infrastructure,hand held,operating systems,performance evaluations,quickly learn,promotions,schedules,technology solutions,telephones,testing

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.