IT Service Desk & AI Automation Intern

Viaflex, Inc.; Sioux Falls (SD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life and disability

401k

Paid time off

Education assistance

Onsite fitness center

Fitness center reimbursement

Employee assistance program

Job summary

Viaflex, Inc. in Sioux Falls is offering a hands-on summer internship on the IT team. Over ten weeks you will own projects in four areas: deployment, service desk support, IT automation, and knowledge management.

You’ll work with Intune, Autopilot, Jira, and AI tools Copilot and Claude to improve daily workflows. At summer’s end you present results to leadership. You’ll gain real experience managing devices, ITSM tasks, and AI-enabled operations, with exposure to multi-site environments.

Qualifications

• High school diploma or GED and pursuing an IT degree.
• Ability to manage multiple projects with minimal supervision.
• Strong problem-solving and troubleshooting skills.
• Comfortable presenting technical topics in plain language.

Responsibilities

• Own projects in deployment, service desk, IT automation, and knowledge management.
• Triage and resolve Tier 1 and 2 tickets in Jira across multiple sites.
• Develop automation rules and SLA dashboards for high-volume requests.
• Pilot AI or scripting solutions (Copilot, Claude) and measure results.
• Create and update knowledge base articles and document library.

Skills

Problem solving

Multitasking

Communication

Presentation

Self supervision

Education

Pursuing an associate or bachelor's degree in information technology, computer science, cybersecurity, network administration, or related field

Tools

Intune

Autopilot

PDQ Deploy

Jira Service Management

Copilot

Claude

KnowBe4

Rapid7

Abnormal

Job description

Viaflex, Inc. in Sioux Falls is offering a hands-on summer internship on the IT team. Over ten weeks you will own projects in four areas: deployment, service desk support, IT automation, and knowledge management.

You’ll work with Intune, Autopilot, Jira, and AI tools Copilot and Claude to improve daily workflows. At summer’s end you present results to leadership. You’ll gain real experience managing devices, ITSM tasks, and AI-enabled operations, with exposure to multi-site environments.