IT Service Desk Intern: Summer 2027

Viaflex, Inc.; Sioux Falls (SD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life and disability

401k

Paid time off

Education assistance

Onsite fitness center

Fitness center reimbursement

Employee assistance program

Job summary

Viaflex, Inc. in Sioux Falls is offering a hands-on summer internship on the IT team. Over ten weeks you will own projects in four areas: deployment, service desk support, IT automation, and knowledge management.

You’ll work with Intune, Autopilot, Jira, and AI tools Copilot and Claude to improve daily workflows. At summer’s end you present results to leadership. You’ll gain real experience managing devices, ITSM tasks, and AI-enabled operations, with exposure to multi-site environments.

Qualifications

• High school diploma or GED and pursuing an IT degree.
• Ability to manage multiple projects with minimal supervision.
• Strong problem-solving and troubleshooting skills.
• Comfortable presenting technical topics in plain language.

Responsibilities

• Own projects in deployment, service desk, IT automation, and knowledge management.
• Triage and resolve Tier 1 and 2 tickets in Jira across multiple sites.
• Develop automation rules and SLA dashboards for high-volume requests.
• Pilot AI or scripting solutions (Copilot, Claude) and measure results.
• Create and update knowledge base articles and document library.

Skills

Problem solving

Multitasking

Communication

Presentation

Self supervision

Education

Pursuing an associate or bachelor's degree in information technology, computer science, cybersecurity, network administration, or related field

Tools

Intune

Autopilot

PDQ Deploy

Jira Service Management

Copilot

Claude

KnowBe4

Rapid7

Abnormal

Job description

SUMMARY

This is a hands-on summer internship where you work as a real member of the IT team. Over ten weeks you will own projects in four areas: modern device deployment, service desk support, IT automation, and knowledge management. You will work with enterprise tools such as Microsoft Intune, Atlassian, Rapid 7, Abnormal, and Knowbe4, and help teams across Viaflex learn to use AI tools like Copilot and Claude to make their everyday work easier. At the end of the summer, you will present your results and metrics to Viaflex leadership. You will leave with real experience and finished work to show employers.

ESSENTIAL FUNCTIONS

Endpoint Lifecycle and Modern Deployment

• Deploy new workstations for the 2027 refresh using Intune and Autopilot, from imaging and enrollment through hand-off to the end user.
• Verify each device meets security baselines (network, endpoint protection, patch level), keep asset records accurate, and update the deployment runbook.

Service Desk Support (Tier 1 and Tier 2)

• Triage and resolve Tier 1 and Tier 2 tickets in Jira Service Management across the Sioux Falls, Brandon, and Madison sites, building up to your own weekly ticket load.
• Handle account provisioning, password resets, and access requests following IAM procedures, and document every resolution for reuse.

ITSM, Automation, and AI Enablement

• Clean up service desk request types and build forms, automation rules, and SLA dashboards for high-volume requests.
• Pilot an AI or scripting solution (Copilot, Claude) for a repetitive task and measure the before and after results.

Knowledge Base and Document Library

• Write and update knowledge base articles based on common ticket trends, covering how-to steps, troubleshooting, and known fixes.
• Organize and add IT documentation, such as procedures, user guides, and reference materials, to the document library so employees and technicians can find answers quickly.

Program Expectations

• Attend Viaflex sponsored training and educational seminars.
• Engage and participate in Viaflex sponsored events.
• Work closely with assigned mentor and manager to reach successful completion of internship.
• Provide periodic updates to managers and peers on assigned project(s).
• Complete summer end internship presentation summarizing results, metrics, and lessons learned.
• Demonstrates Viaflex Team Member Values in their daily actions and encourages their teams to do the same.
• Learning, understanding, continuously improving, and promoting the division's quality management system in accordance with ISO standards.
• May be called upon to perform comparable duties of a similar or related nature and/or assist in other areas as needed.

WHAT YOU WILL GAIN

• Hands-on experience managing devices with Intune and PDQ Deploy
• IT service management skills: ticket handling, process design, and SLA reporting
• Practical experience using AI and automation in IT operations
• Exposure to identity, security, and network tools in a multi-site manufacturing company
• Experience troubleshooting and supporting end users directly
• Weekly 1:1s with your direct leader, bi-weekly 1:1s with a mentor, and a seat in weekly IT team meetings
• Travel to the Brandon and Madison sites for device refresh and on-site support

EDUCATION & EXPERIENCE

High school diploma or GED, and pursuing an associate or bachelor's degree in information technology, computer science, cybersecurity, network administration, or a related field.

KNOWLEDGE, SKILLS & ABILITIES

Ability to handle multiple projects and tasks simultaneously, without close supervision. Strong problem-solving and troubleshooting skills. Curiosity about how technology works and how to make it work better. Comfortable presenting to groups and explaining technical topics in plain language. Ability to work with a high level of confidentiality. Capacity to be flexible and multitask. Proficient with computers and mobile technology; familiarity with Windows, MacOS, or ticketing systems is a plus. Ability to communicate clearly and professionally with end users, team members, and leadership staff.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements: Required to sit, stand, walk, bend, and reach. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions: Exposure to a normal office environment. Position may occasionally require entering a production environment, including exposure to noise, fumes, moving machinery, and varied temperatures.

BENEFITS TO YOU

Not all benefits are created equal, but we have got you covered. Viaflex not only offers a wide range of benefits that encourage wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, company-paid life and disability insurance and 401k. We offer workplace flexibility policies to promote work/life balance in addition to paid time off (PTO) benefits. Team Members can also take advantage of additional benefit programs such as education assistance, our onsite fitness center or fitness center reimbursement, employee assistance program (EAP) and much more.