ServiceNow & IT Automation Intern - Hybrid

South Jersey Industries; Folsom (NJ); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Mentorship

Volunteer opportunities

Hybrid work

Job summary

South Jersey Industries (SJI) is offering an Ignite Internship Program in collaboration and productivity services. The internship provides hands-on experience in development, configuration, and administration of ServiceNow and Microsoft 365, focusing on automation and process improvement.

Interns will gain exposure to governance, user support, and the Power Platform while working on real tickets and documenting procedures for the knowledge base.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in Information Technology, Information Systems, or similar
• Excellent written and verbal communication skills
• Strong critical thinking skills to evaluate problems and generate solutions
• Technical acumen with the ability to interpret and solve technical problems
• Ability to work collaboratively with a team and to work well independently

Responsibilities

• Manage tickets in the ServiceNow and Microsoft 365 queue and ensure all operational work is completed
• Meet with business partners to understand enhancement requests
• Turn enhancement requests into technical blueprints for development
• Develop custom solutions using ServiceNow and Microsoft 365 to help SJI automate processes
• Create custom workflows and forms to improve existing processes

Skills

Communication

Critical thinking

Technical skills

Team collaboration

Education

Bachelor’s or Master’s in IT/IS

Tools

ServiceNow

Microsoft 365

SharePoint

Power Platform

Job description

South Jersey Industries (SJI) is offering an Ignite Internship Program in collaboration and productivity services. The internship provides hands-on experience in development, configuration, and administration of ServiceNow and Microsoft 365, focusing on automation and process improvement.

Interns will gain exposure to governance, user support, and the Power Platform while working on real tickets and documenting procedures for the knowledge base.