IT Service Desk Agent I - Jumpstart Your IT Support Career

Nordic; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Nordic is hiring an IT Service Desk Agent I to provide level 1 support to end users, handling calls, chats, and emails. You will diagnose basic issues, document outcomes, and escalate complex problems to the appropriate team, while contributing to knowledge base and standard procedures.

The role requires 1+ year IT service desk experience, strong customer service skills, and fluency in English. Some night/weekend shifts and travel up to 5% may be required.

Qualifications

• 1+ years of IT Service Desk or IT Support experience required.
• Proficient in English; Spanish is a plus.
• Excellent customer service and communication skills, both written and verbal.
• Knowledge of Windows 10, Office products, VPN, Citrix, and MDM.

Responsibilities

• Provide level 1 IT support via calls, chats, and emails.
• Diagnose basic IT issues and escalate when needed.
• Document issues and resolutions in ticketing systems.
• Assist with hardware/software evaluations and improvements.

Skills

Customer service

Communication

IT support experience

English proficiency

Typing skills

Problem solving

Team player

Tools

Windows 10

Microsoft Office

VPN

Citrix

O365

AD

Mobile Device Management

Job description

Nordic is hiring an IT Service Desk Agent I to provide level 1 support to end users, handling calls, chats, and emails. You will diagnose basic issues, document outcomes, and escalate complex problems to the appropriate team, while contributing to knowledge base and standard procedures.

The role requires 1+ year IT service desk experience, strong customer service skills, and fluency in English. Some night/weekend shifts and travel up to 5% may be required.