IT Service Desk

US IT Solutions Inc; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company in Minneapolis seeks an IT Service Desk support specialist with three years of experience. The role involves assisting during the rollout of new PCs and providing excellent customer service. Strong troubleshooting and communication skills are essential. This position is essential for ensuring smooth operations during technology upgrades and providing impactful user support.

Qualifications

• Three years of experience in an IT Service Desk environment.
• Ability to troubleshoot customer application and technical issues.
• Strong verbal and written communication skills.

Responsibilities

• Supplement IT Service Desk during rollout of new PCs.
• Assist in Microsoft Windows 10 and Office 2016 rollouts countywide.

Skills

Active listening

Customer focus

Troubleshooting

Communication skills

Job description

This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

• Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide.
• Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment.
• Strong active listening skills
• Strong customer focus and very personable
• Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues.
• Ability to recognize and adapt communications with the customers to a level the customer understands.
• Strong communication skills both written and verbal – able to fully document all ticket documentation at the time of the call.