IT Service Delivery Technician — Onsite for Live Test Ops

Impulse Space; Redondo Beach (CA); Presencial; USD 34.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Medical, vision & dental coverage

401(k) retirement plan

Descripción de la vacante

Impulse Space in Redondo Beach is seeking an IT Service Delivery Technician (AI&T) to provide first-line IT support and hands-on infrastructure help for assembly, integration, and test operations. You will resolve issues across endpoints and test environments, ensuring systems remain reliable and ready for live operations in a fast-paced, aerospace setting.

On-site role requiring collaboration with infrastructure and engineering teams.

Formación

• 1+ years of enterprise IT support or service delivery experience.
• Strong troubleshooting across endpoint systems, identity services, and enterprise platforms.
• Experience diagnosing network connectivity and hardware related issues.
• Experience working with IT service management platforms such as Zendesk or Jira.
• Ability to troubleshoot issues spanning multiple technology domains.

Responsabilidades

• Support test infrastructure such as fiber and copper connections, networking hardware, and final mile connections to endpoints.
• Image, deploy, sustain and upgrade Linux and Windows based workstations.
• Prepare and troubleshoot Linux and Windows based operator terminals.
• Prioritize response to critical issues affecting test cart operations.
• Partner with infrastructure and engineering teams to troubleshoot related operational issues.
• Ensure system and facility availability and performance throughout AI&T footprint.
• Traffic, triage, and solve tickets in a timely manner in accordance with established SLA's.
• Maintain internal knowledge base and documentation.

Conocimientos

End-user IT support

Endpoint troubleshooting

Network troubleshooting

Cross-domain expertise

Herramientas

Zendesk

Jira

Descripción del empleo

Impulse Space in Redondo Beach is seeking an IT Service Delivery Technician (AI&T) to provide first-line IT support and hands-on infrastructure help for assembly, integration, and test operations. You will resolve issues across endpoints and test environments, ensuring systems remain reliable and ready for live operations in a fast-paced, aerospace setting.

On-site role requiring collaboration with infrastructure and engineering teams.