IT & Test Ops Technician — Live Onsite Support

Frontdoor Defense; Redondo Beach (CA); In loco; USD 34.000 - 48.000; Tempo pieno

Descrizione del lavoro

Impulse Space in Redondo Beach, California seeks an IT Service Delivery Technician (AI&T) to provide first-line IT support for test operations. You will resolve issues across endpoints, Linux/Windows workstations, and network infrastructure, ensuring system readiness.

Join a team focused on reliable service delivery, with onsite support and collaboration with engineering and infrastructure, while maintaining documentation and knowledge bases.

Competenze

• 1+ years of enterprise IT support or service delivery experience.
• Strong troubleshooting across endpoint systems, identity services, and enterprise platforms.
• Experience diagnosing network connectivity and hardware related issues.
• Experience working with IT service management platforms such as Zendesk or Jira.
• Ability to troubleshoot issues spanning multiple technology domains.

Mansioni

• Support test infrastructure including networking and endpoints.
• Image, deploy, sustain and upgrade Linux and Windows workstations.
• Prepare and troubleshoot Linux and Windows based operator terminals.
• Prioritize response to critical issues affecting test cart operations.
• Traffic, triage, and resolve tickets per SLA.
• Maintain internal knowledge base and documentation.

Conoscenze

IT support

Troubleshooting

Network & endpoints

ITSM platforms

Strumenti

Zendesk

Jira

Descrizione del lavoro

Impulse Space in Redondo Beach, California seeks an IT Service Delivery Technician (AI&T) to provide first-line IT support for test operations. You will resolve issues across endpoints, Linux/Windows workstations, and network infrastructure, ensuring system readiness.

Join a team focused on reliable service delivery, with onsite support and collaboration with engineering and infrastructure, while maintaining documentation and knowledge bases.