IT Service Delivery Technician - Test Infra & Networking

Impulse Space, Inc.

Redondo Beach (CA)

On-site

USD 34,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Stock options

Medical, vision & dental coverage

401(k) retirement plan

Job summary

Impulse Space, Inc. is seeking an IT Service Delivery Technician (AI&T) to provide first-line IT support and hands-on infrastructure support for assembly, integration and test operations in Redondo Beach.

The role covers endpoints, infrastructure and test environments to ensure operational readiness and reliable systems used in live test operations. The technician will work onsite in a Tier-1 capacity, collaborating with infrastructure and engineering teams, and will be involved in live test

Qualifications

1+ years of enterprise IT support or service delivery experience.
Strong troubleshooting across endpoint systems, identity services, and enterprise platforms.
Experience diagnosing network connectivity and hardware related issues.
Experience working with IT service management platforms such as Zendesk or Jira.
Ability to troubleshoot issues spanning multiple technology domains.

Responsibilities

Support test infrastructure such as fiber and copper connections, networking hardware, and final mile connections to endpoints.
Maintain and troubleshoot networking equipment and support infrastructure, such as UPS batteries, rack power distribution, networking equipment, etc.
Image, deploy, sustain and upgrade Linux and Windows based workstations.
Prepare and troubleshoot Linux and Windows based operator terminals.
Prioritize response to critical issues affecting test cart operations.
Partner with infrastructure and engineering teams to troubleshoot related operational issues and ensure system and facility availability and performance.