IT Service Delivery Specialist - Test & Infrastructure

Impulse Space, Inc.; Redondo Beach (CA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Stock options

Medical coverage

Vision coverage

Dental coverage

401(k) plan

Job summary

Impulse Space IT Service Delivery Analyst (AI&T) provides first- and second-line IT support and hands-on infrastructure support for assembly, integration and test operations. You will resolve complex issues across endpoints, infrastructure and test environments to keep systems operational.

This onsite role is based in Redondo Beach. Compensation ranges from $35.00 to $45.00 per hour, with stock options and medical, vision and dental coverage, plus a 401(k) plan.

Qualifications

• 3+ years of enterprise IT support or service delivery experience.
• Advanced troubleshooting across endpoint systems, identity services, and enterprise platforms.
• Extensive experience diagnosing network connectivity and hardware related issues.
• Experience working with IT service management platforms such as Zendesk or Jira.
• Ability to troubleshoot issues spanning multiple technology domains.
• Capacity to rapidly pivot between tasks and calls for service.

Responsibilities

• Support test infrastructure such as fiber and copper connections, networking hardware, and final mile connections to endpoints.
• Maintain and troubleshoot networking equipment and support infrastructure, such as UPS batteries, rack power distribution, networking equipment, etc
• Image, deploy, sustain and upgrade Linux and Windows based workstations
• Perform advanced troubleshooting on Linux and Windows based operator terminals providing root cause analysis and solutions
• Serve as the escalation point for Tier-1 support personnel while working alongside infrastructure and engineering teams to troubleshoot related operational issues
• Prioritize response to critical issues affecting test cart operations
• Ensure system and facility availability and performance throughout AI&T footprint
• Traffic, triage, and solve tickets in a timely manner in accordance with established SLA’s
• Maintain internal knowledge base and documentation

Skills

Endpoint troubleshooting

Identity services

Enterprise platforms

Tools

Zendesk

Jira

Job description

Impulse Space IT Service Delivery Analyst (AI&T) provides first- and second-line IT support and hands-on infrastructure support for assembly, integration and test operations. You will resolve complex issues across endpoints, infrastructure and test environments to keep systems operational.

This onsite role is based in Redondo Beach. Compensation ranges from $35.00 to $45.00 per hour, with stock options and medical, vision and dental coverage, plus a 401(k) plan.