IT Manufacturing Site Supervisor

FTI; Appleton, Oshkosh, Neenah (WI, WI, WI); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading manufacturing technology firm is seeking an IT Manufacturing Site Support Supervisor to lead a team of IT Site Support Specialists across the United States. This role requires strong leadership and technical skills to ensure high-quality support and service delivery. Candidates must have over 5 years of IT experience, including 2+ years in a supervisory role and a relevant degree. This position may require travel up to 40% and involves flexible working hours to meet business demands.

Qualifications

• 5+ years of IT support experience.
• At least 2 years in a leadership role.
• Strong technical proficiency in IT systems and infrastructure.

Responsibilities

• Lead a distributed team of IT Site Support Specialists.
• Ensure high-quality technical support across locations.
• Drive team performance and standardize support practices.

Skills

Leadership skills

Problem-solving

Technical proficiency

Education

Associate or Bachelor’s degree in Information Technology or related field

Tools

ERP

MES

PLM

Job description

The IT Manufacturing Site Support Supervisor leads a distributed team of IT Site Support Specialists located across the United States. Reporting directly to the Service Desk Manager, this role is responsible for ensuring consistent, high-quality technical support and service delivery to manufacturing facilities, job sites, and corporate locations. The supervisor will balance people management, operational oversight, and process improvement to provide reliable, scalable IT support that minimizes downtime, maximizes production efficiency, and aligns with business goals.

This role combines hands-on technical knowledge with proven leadership skills to drive team performance, standardize site support practices, and ensure a seamless end-user experience. The ideal candidate will have proven ability to lead, coach, and motivate a distributed technical team with clear professional communication skills. Will also have excellent problem-solving and decision-making skills under pressure and the ability to partner effectively with both IT leadership and site/business leadership.

MINIMUM REQUIREMENTS

Education: Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.

Experience: 5+ years of IT support experience, including at least 2 years in a leadership or supervisory role desired. Strong technical proficiency in IT systems, infrastructure, and end-user support. Manufacturing systems like ERP, MES, TAKT, PLM, time keeping, etc.

Travel: up to 40%

Work Schedule: Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday. However, work may be performed at any time on any day of the week to meet business needs.