IT Service Delivery Project Manager – Multi-Site

Zones, LLC; Carol Stream (IL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life and disability insurance

401(k) plan with matching

Paid time off

Personal sick leave

Job summary

Zones, LLC is seeking a Project Manager, Service Delivery to lead technology deployment projects from planning through closeout across multiple sites. You will ensure schedules, scope, budget, and stakeholder communications are managed using PMI principles.

The role emphasizes risk and issue resolution, financial accuracy, and driving repeatable workflows with cross-functional teams. The ideal candidate has 5+ years in project management within tech or operations, strong leadership, and proven

Qualifications

• Bachelor’s degree required; MBA preferred.
• PMP, ITIL or equivalent Certification preferred.
• 5+ years of project management experience within a technology or operations environment.
• Leadership skills: experience leading multiple small to mid-sized projects and teams.
• Project experience involving multi-store or site deployments.
• Ability to take ambiguous requirements, conduct investigation, and develop strategy.
• Problem solving skills: identify risks and develop actionable mitigation plans.
• Analytical skills: highly analytical with data-driven recommendations.
• Communications skills: concise writing and verbal communication across all levels, including remote areas.
• Intellectual curiosity: desire to understand how/why things work beyond task completion.

Responsibilities

• Effective project communications with team members and stakeholders.
• Create weekly schedules for multiple sites supporting goals and timelines.
• Analyze inputs, deliverables, dependencies, and tasks; create repeatable workflows.
• Own project financial management with forecasts and revenue tracking.
• Manage risks, issues, and RAID logs; drive quick resolution and root-cause analysis.
• Create and measure KPIs against baseline measurements.
• Interface with customers via email, video, chats; maintain high satisfaction.
• Manage project scope with customers; draft change requests.
• Resolve tasks within time constraints through proper task management.
• Provide weekly status reporting when requested.
• Support project and team, including occasional Project Coordinator tasks.

Skills

Project management

Leadership

Risk management

Multi-site deployments

Analytical skills

Communication

Education

Bachelor’s degree

MBA

PMP/ITIL certification

Tools

Microsoft Project

SmartSheet

Billing/invoicing software

MS Office (Excel, Word, Teams, Outlook, PowerPoint)

Job description

Zones, LLC is seeking a Project Manager, Service Delivery to lead technology deployment projects from planning through closeout across multiple sites. You will ensure schedules, scope, budget, and stakeholder communications are managed using PMI principles.

The role emphasizes risk and issue resolution, financial accuracy, and driving repeatable workflows with cross-functional teams. The ideal candidate has 5+ years in project management within tech or operations, strong leadership, and proven