Project Manager, Service Delivery

Zones IT Solutions; Richardson (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) plan with matching provision

Paid time off

Personal sick leave

Job summary

Zones – First Choice for IT delivers end-to-end IT solutions globally. The Project Manager, Service Delivery, leads technology deployment projects from planning through closeout, ensuring delivery across schedule, scope, budget, customer communication, risk management, financial accuracy, and multi-site execution.

The ideal candidate has 5+ years of PM experience in technology or operations, PMP/ITIL preferred, and can lead multi-site deployments and stakeholders with clarity and impact.

Qualifications

• Bachelor’s degree required; MBA preferred.
• PMI, ITIL or equivalent certification preferred.
• 5+ years of PM experience in technology/operations.
• Experience leading multi-site deployments.
• Strong problem solving and risk management abilities.
• Excellent written and verbal communication.

Responsibilities

• Communicate effectively with team members and stakeholders.
• Create weekly schedules for multiple sites.
• Develop workflows to reduce duplication and improve efficiency.
• Own project financial forecasts and track costs and revenue.
• Manage risks, issues, and RAID logs; drive rapid resolution.
• Create and measure KPIs against baselines.
• Interface with customers via email, video, and chats; ensure satisfaction.
• Manage project scope and handle change requests.
• Close tasks timely; provide weekly status reports.
• Assist with Project Coordinator tasks as needed.

Skills

Leadership

Project management

Risk management

Analytical thinking

Communication

Multi-site deployments

Education

Bachelor’s degree

MBA preferred

Tools

Smartsheet

Microsoft Excel

Job description

Description

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.

Company Overview

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Project Manager, Service Delivery, leads technology deployment projects from planning through closeout, ensuring delivery across schedule, scope, budget, customer communication, risk management, financial accuracy, and multi-site execution. This role requires strong problem-solving, clear verbal and written communication, sound judgment, and the ability to influence business and technical stakeholders in a dynamic environment. Project Manager II will manage projects of varying complexity, work with internal teams and customer stakeholders, improve repeatable workflows, and drive outcomes that improve speed, efficiency, cost, revenue, risk, or a combination of these. The ideal candidate is self-motivated, adaptable, and disciplined in risk and issue resolution guided by PMI principles.

What you will do as the Project Manager, Service Delivery

• Effective project communications with team members and stakeholders.
• Create effective weekly schedules for multiple sites that support goals and delivery timelines.
• Examine each project end to end to understand inputs, deliverables, dependencies, and required tasks; then create Project Manager and Project Coordinator workflows that minimize duplication and are effective, efficient, and repeatable.
• Own Project financial management by creating accurate financial forecasts and ensuring project costs and revenue are tracked and processed accurately.
• Manage risks, issues, and RAID log items by identifying risks early, taking action to prevent them from becoming issues, driving quick resolution, investigating root causes, and preventing recurrence.
• Create and measure Key Performance Indicators (KPIs) against baseline measurements developed as part of each project effort.
• Interface directly with customers through email, on-camera video conferences, team channels, and chats while maintaining high customer satisfaction across all touchpoints.
• Manage project scope by working with customers, solutioning and creating change requests.
• Resolve tasks within appropriate time constraints through proper task management.
• Create and provide weekly status reporting when requested.
• Support project and team as required, including occasional Project Coordinator tasks and backup coverage of team members.

What you will bring to the team

Education/Certification

• Bachelor’s degree required; MBA preferred.
• PMP, ITIL or equivalent Certification preferred.

Required Technical hardware

• Ability to make occasional phone calls to customers.
• Effective remote office setup with dual screens and reliable internet.

Required Experience

• 5+ years of project management experience within a technology or operations environment.
• Leadership skills: must have experience leading multiple small to mid-sized projects and teams.
• Project experience involving multi-store or site deployments.
• Ability to take ambiguous requirements, conduct investigation, and develop strategy.
• Problem solving skills: must be able to identify risks and develop actionable mitigation plans.
• Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations.
• Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas.
• Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand.

Critical Software Skills

• Experience using a major Project Management Software to perform billing or invoicing.
• Strong MS office skills including Excel, Word, Teams, Outlook, and PowerPoint.
• Strong Smart Sheet skills including creating row reports, dynamic reports, formulas, linking sheets, and creating dashboards.

Qualified candidates can expect at salary range of $90,000-$110,000.

Zone offers a comprehensive Benefits package

• medical coverage
• dental coverage
• vision coverage
• life insurance
• disability insurance
• voluntary accident
• hospitalization insurance
• critical illness insurance options
• 401(k) plan with matching provision
• paid time off
• personal sick leave

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.