IT Service Delivery Leader for Multi-Site Ops

Astreya; Tempe (AZ); On-site; USD 98,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid time off

Paid holidays

Professional development

Job summary

Astreya is seeking a Service Delivery Manager in Tempe, AZ to lead day-to-day IT service delivery across multiple sites. You will manage tickets, incidents, escalations, and performance metrics to meet SLAs and client expectations.

The role requires 5+ years in IT operations and 3+ years of technical team leadership, with a focus on data-driven decisions, asset management, and continuous improvement. Competitive salary and comprehensive benefits are provided.

Qualifications

• 5+ years of progressive experience in IT operations and service delivery.
• 3+ years of leading technical teams with performance management.
• Strong experience with ITSM, SLAs, KPIs, and service metrics.

Responsibilities

• Lead day-to-day IT service delivery across locations and ensure SLA adherence.
• Oversee tickets, incidents, escalations, and backlog; drive root-cause resolution.
• Manage client meetings, reporting, and stakeholder communications.
• Oversee endpoint lifecycle, asset records, and inventory controls.
• Drive process improvements, automation, and operational excellence.
• Lead technical projects from planning through implementation.

Skills

IT operations

Technical service delivery

Team leadership

SLA & KPI management

Endpoint management

Asset management

Data reporting & dashboards

Project management

Stakeholder management

Automation & process improvement

Education

ITIL certification

Tools

ServiceNow

Jira Service Management

Microsoft 365

Power BI

Power Automate

Azure AD

Intune

Job description

Astreya is seeking a Service Delivery Manager in Tempe, AZ to lead day-to-day IT service delivery across multiple sites. You will manage tickets, incidents, escalations, and performance metrics to meet SLAs and client expectations.

The role requires 5+ years in IT operations and 3+ years of technical team leadership, with a focus on data-driven decisions, asset management, and continuous improvement. Competitive salary and comprehensive benefits are provided.