IT Service Delivery Lead - San Diego (Onsite)

TEKsystems; San Diego (CA); Sur place; USD 119 000 - 154 000; Plein temps

Avantages offerts par ce poste

401(k) with 3% company match

Medical, dental, and vision coverage

PTO and paid holidays

Tuition reimbursement up to $5,250

Degree completion bonuses up to $1,500

Company-paid life insurance and LTD

Wellness reimbursement up to $200

Employee referral bonus up to $1,000

Strong local brand and stability

Cloud, networking, and enterprise tech

Allegis Group backing

Résumé du poste

TEKsystems seeks a Service Delivery Manager to lead IT service delivery operations in San Diego. You will manage supervisors and staff, drive high customer satisfaction, and implement ITIL-based improvements across incident, asset, licensing, and vendor management.

You will partner with IT teams to deliver high-quality support, oversee service levels and budgeting, and participate in disaster recovery planning for a large financial services environment.

Qualifications

• Experience leading IT service delivery operations.
• Strong customer relationship management and collaboration with cross-functional teams.
• Proven incident and request management experience with ITIL practices.

Responsabilités

• Lead IT service delivery operations and supervise staff.
• Ensure SLA attainment and manage incidents and requests.
• Oversee vendor management, asset management, and software licensing.
• Drive continuous process improvement using ITIL best practices.

Connaissances

it service mgmt

ITIL

service management

end user support

microsoft

vendor management

change management

ITIL certification

disaster recovery planning

asset management software

budget management

financial services

Description du poste

TEKsystems seeks a Service Delivery Manager to lead IT service delivery operations in San Diego. You will manage supervisors and staff, drive high customer satisfaction, and implement ITIL-based improvements across incident, asset, licensing, and vendor management.

You will partner with IT teams to deliver high-quality support, oversee service levels and budgeting, and participate in disaster recovery planning for a large financial services environment.