IT Service Delivery Manager

APR Consulting; Rosemead (CA); Hybrid; USD 47,000 - 67,000; Full time

Job summary

APR Consulting, Inc. seeks an IT Service Delivery Manager in Rosemead, CA. The role focuses on developing and implementing IT outsourcing policies aligned with IT strategy and overseeing MSP/vendor performance.

Ideal candidates bring 1–3 years of program/project management experience, strong communication skills, and familiarity with SAP IS-U. The position is hybrid on-site with a pay rate of $41.23/hour on W2 for an 18+ month engagement.

Qualifications

• High School Diploma or Equivalent.
• Program/Project Management, communication and problem solving abilities.
• Minimum Years of Experience: 1-3

Responsibilities

• Oversee MSP/vendor performance and contract governance.
• Manage service delivery and operational health reporting.
• Coordinate vendor relationships and ensure contractual requirements are met.
• Develop and implement IT outsourcing policies aligned with IT strategy.
• Administer outsourced service contracts in partnership with Procurement and Legal.
• Identify risks and establish controls for outsourced services.

Skills

Program management

Project management

Communication skills

Problem solving

Education

Bachelor’s Degree in Business, Management, Engineering or related field

Tools

SAP IS-U

Job description

an electric utility client is looking for anIT Service Delivery Managerwho will develop and implement IT outsourcing policies, standards, and procedures aligned with IT strategy.

Position:IT Service Delivery Manager
Location:Rosemead, CA, 91770- (Hybrid- Onsite Tu & W)
Pay Rate: $41.23/hr. on W2
Duration: 18 months or longer
Schedule:1stshift, M-F, 8:00 AM to 5:00 PM

RESPONSIBILITIES

• Leadership Summary
• MSP/vendor performance oversight
• Contract governance
• Service delivery management
• Risk and compliance management
• Operational health reporting
• Business-to-vendor coordination
• Develop and implement IT outsourcing policies, standards, and procedures aligned with IT strategy.
• Administer contracts for outsourced services (e.g., help desk, data center operations) in partnership with Procurement and Legal.
• Analyze and report on vendor performance.
• Manage vendor relationships and ensure vendors meet business and contractual requirements.
• Oversee service delivery governance and contract compliance.
• Facilitate resolution of operational and application service issues with vendors.
• Identify risks associated with outsourced services and establish appropriate controls.
• Report operational health and service performance to business and IT leadership.
• Applies deep expertise in IT outsourcing management.
• May manage short- to mid-term projects with responsibility for costs, methods, and outcomes.
• Solves atypical challenges requiring ingenuity, creativity, and resourcefulness.
• Has broad knowledge across related IT disciplines.
• Contributes to new processes, standards, and operational plans.
• Identifies problems and solutions.
• Supports project execution, including objectives, timelines, risks, milestones, deliverables, and budgets.
• Helps drive successful project outcomes.
• Exercises independent judgment and advises on courses of action.
• May negotiate resolutions to issues.
• Can make recommendations on scope and strategy.
• Incorrect decisions can significantly impact major projects and business objectives

QUALIFICATIONS:

• High School Diploma or Equivalent
• Program/Project Management skills, communication skills, problem solving, skills
• Minimum Years of Experience: 1-3

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in Business, Management, Engineering or related field or an equivalent combination of education, training, and experience.
• Basic system analyst experience with SAP IS-U (Industry Solution for Utilities)

About our client: Our client is one of the largest electric utilities and a longtime leader in renewable energy and energy efficiency in the United States providing electricity for much of Southern California.

About APR: Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.