Vendor Governance & Service Delivery Manager (Contract)

Global Technical Talent; Rosemead (CA); Hybrid; USD 22,000 - 57,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Job summary

Global Technical Talent is sourcing a Manager-Program/Contract 1 - Vendor/Services for a hybrid role in Rosemead, CA. The position focuses on MSP/vendor performance oversight, contract governance, and service delivery management.

The role requires 1–3 years of relevant experience, Power BI proficiency, and ITSM tooling knowledge. It involves health reporting, risk management, and cross-functional collaboration with Procurement and Legal.

Qualifications

• 1–3 years of vendor governance, service management, or contract management experience.
• Hands-on Power BI or similar reporting/visualization tools.
• Strong Excel and Microsoft 365 skills (Teams, Word).
• Experience with ITSM platforms (ServiceNow, Remedy, Jira).
• Ability to analyze vendor performance and manage contracts.

Responsibilities

• Develop and implement IT outsourcing policies, standards, and procedures.
• Administer contracts for outsourced services with Procurement and Legal.
• Analyze and report on vendor performance.
• Manage vendor relationships and ensure contractual compliance.
• Oversee service delivery governance and issue resolution with vendors.
• Identify risks and implement controls for outsourced services.
• Report health and service performance to IT leadership.
• Support project execution including timelines, risks, and budgets.

Skills

Program/project management

Communication

Problem-solving

Power BI

ITSM experience

Excel & Microsoft 365

1–3 years experience

Education

High School Diploma

Bachelor's Degree in Business/Management/Engineering

Tools

Power BI

ServiceNow

Remedy/BMC Remedy Helix

Jira

Job description

Global Technical Talent is sourcing a Manager-Program/Contract 1 - Vendor/Services for a hybrid role in Rosemead, CA. The position focuses on MSP/vendor performance oversight, contract governance, and service delivery management.

The role requires 1–3 years of relevant experience, Power BI proficiency, and ITSM tooling knowledge. It involves health reporting, risk management, and cross-functional collaboration with Procurement and Legal.