IT Service Delivery Lead – Global Operations & SLAs

ZT Systems group; Secaucus (NJ); On-site; USD 123,250 - 150,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based annual bonus

401(k) retirement savings plan

Tuition reimbursement

Comprehensive health coverage

Paid time off

Job summary

A technology solutions provider in Secaucus is seeking an experienced IT Project Manager to oversee IT service management functions. The successful candidate will manage operations, ensure service delivery, and lead continuous improvement initiatives across the IT department. A Bachelor's degree in IT or related field and a minimum of 5 years' experience are required. Competitive compensation is offered, with a salary range between $123,250 and $150,000 annually.

Qualifications

• Minimum 5 years of experience leading IT service management in a complex environment.
• ITIL v3, v2011 or v4 Foundation Certification preferred.
• Experience with vendor interaction and management.

Responsibilities

• Manage end-to-end IT service management and operations.
• Lead continuous service improvement initiatives for IT operations.
• Develop and maintain knowledge base, FAQs, and training materials.

Skills

IT Service management

IT Demand Management

IT Change Management

Problem Management

Incident Management

Technical Writing

Education

Bachelor’s degree in IT, Computer Science, Engineering

Tools

Service Now development

Job description

A technology solutions provider in Secaucus is seeking an experienced IT Project Manager to oversee IT service management functions. The successful candidate will manage operations, ensure service delivery, and lead continuous improvement initiatives across the IT department. A Bachelor's degree in IT or related field and a minimum of 5 years' experience are required. Competitive compensation is offered, with a salary range between $123,250 and $150,000 annually.