IT Service Delivery Lead | SLA & ITIL Excellence

ZT Group Intl, Inc. dba ZT Systems; Secaucus (NJ); On-site; USD 123,250 - 150,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Tuition reimbursement

Comprehensive medical, dental, and vision coverage

Job summary

ZT Group Intl, Inc. dba ZT Systems is seeking an IT Project Manager (Service Delivery) in Secaucus, NJ. This role involves leading IT service management, ensuring high-quality service delivery, and partnering with business and IT teams.

Ideal candidates will have a Bachelor’s degree in IT or related fields and a minimum of 5 years of experience in a complex environment. The position offers a competitive salary and comprehensive benefits package, including health coverage and a 401(k) plan.

Qualifications

• Minimum 5 years of experience leading IT service management.
• Knowledge of ITIL principles and ServiceNow development.
• Experience in vendor management.

Responsibilities

• Oversee IT Service Management, ensuring quality service delivery.
• Develop governance structure and service management framework.
• Drive continuous service improvement initiatives.

Skills

IT Service Management

Problem Management

IT Change Management

ServiceNow Development

Creative Problem Solving

Education

Bachelor’s degree in IT, Computer Science, Engineering

Job description

ZT Group Intl, Inc. dba ZT Systems is seeking an IT Project Manager (Service Delivery) in Secaucus, NJ. This role involves leading IT service management, ensuring high-quality service delivery, and partnering with business and IT teams.

Ideal candidates will have a Bachelor’s degree in IT or related fields and a minimum of 5 years of experience in a complex environment. The position offers a competitive salary and comprehensive benefits package, including health coverage and a 401(k) plan.