IT Service Delivery Lead — Client & Quality Champion

Lockstep Group; Baton Rouge, Northern (LA, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

401(k) Plan with a company match

Disability and life insurance

Flexible PTO

7 company paid holidays and 1 floating

Job summary

Lockstep Technology Group is seeking a Service Delivery Manager to lead IT consulting engagements, align with client expectations, manage budgets, and drive service quality. You will oversee the end-to-end delivery lifecycle, coordinate with cross-functional teams, and report on performance to senior management.

The ideal candidate has 3–5 years in IT consulting, a relevant degree, strong communication skills, and a track record of improving delivery processes while maintaining client

Qualifications

• Bachelor's degree in information technology, Business Management, or related field. Master's degree is a plus.
• Minimum of 3-5 years of experience in IT consulting or a related field.
• Proven track record in managing IT service delivery with a strong focus on client satisfaction.
• Excellent interpersonal and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Familiarity with IT service management tools and methodologies.

Responsibilities

• Manage the delivery of IT consulting engagements, ensuring alignment with client expectations, within scope, and within budget.
• Oversee the entire service delivery lifecycle, from engagement kickoff, reoccurring touchpoints, and strategic road mapping and goal setting.
• Implement and maintain quality assurance processes to ensure the highest service standards.
• Coordinate with clients and internal teams to build strong, long-lasting client relationships.
• Monitor engagement budgets, ensuring optimal cost management and profitability.
• Provide regular updates on service delivery metrics, client feedback, and team performance to senior management.

Skills

Interpersonal skills

Communication skills

Problem-solving

Critical thinking

Client relationship management

Education

Bachelor's degree in information technology, Business Management, or related field

Master's degree is a plus

Tools

IT service management methodologies

ITIL

Job description

Lockstep Technology Group is seeking a Service Delivery Manager to lead IT consulting engagements, align with client expectations, manage budgets, and drive service quality. You will oversee the end-to-end delivery lifecycle, coordinate with cross-functional teams, and report on performance to senior management.

The ideal candidate has 3–5 years in IT consulting, a relevant degree, strong communication skills, and a track record of improving delivery processes while maintaining client