IT Service Delivery Lead

University of Texas; Austin (TX); On-site; USD 75,000 - 91,000; Full time

Job summary

The University of Texas at Austin is seeking an IT Service Delivery Coordinator to lead planning, sizing and delivery work for the Advancement Data Operations team. You will coordinate across ADO teams, ensure clear work definitions, and manage cross-team dependencies to meet deadlines.

Responsibilities include sprint planning, progress tracking, and reporting to stakeholders, while fostering collaboration and continuous improvement in service delivery practices.

Qualifications

• Bachelor's degree required.
• 3+ years coordinating work for technical teams in IT service delivery or agile environments.
• Experience with work management/ticketing systems (Jira, ServiceNow, Salesforce Cases, Smartsheet).
• Ability to define work for technical staff and obtain missing information from stakeholders.
• Ability to track, prioritize, and manage multiple concurrent items and deadlines.
• Ability to align work across teams and influence outcomes without direct authority.
• Ability to facilitate standups and planning sessions.
• Excellent written, verbal, and visual communication; attention to detail.
• Self-directed and collaborative team player.

Responsibilities

• Coordinate intake, readiness, sizing, assignment, and tracking of work for ADO teams.
• Ensure items have clear description, acceptance criteria, dependencies, and approvals before work is assigned.
• Balance workload, size work, and raise resourcing conflicts to the team manager.
• Monitor progress, follow up on blocked items, and maintain item hygiene.
• Lead or participate in standups, sprint planning, and retrospectives.
• Collaborate with cross-team stakeholders to align and manage work from planning to delivery.
• Provide status, workload, and delivery reports for stakeholders and leadership.
• Document team processes and continuously improve service delivery practices.

Skills

Project coordination

Agile delivery

Stakeholder communication

Team collaboration

Prioritization

Education

Bachelor's degree

Tools

Jira

ServiceNow

Salesforce Cases

Smartsheet

Job description

The University of Texas at Austin is seeking an IT Service Delivery Coordinator to lead planning, sizing and delivery work for the Advancement Data Operations team. You will coordinate across ADO teams, ensure clear work definitions, and manage cross-team dependencies to meet deadlines.

Responsibilities include sprint planning, progress tracking, and reporting to stakeholders, while fostering collaboration and continuous improvement in service delivery practices.