Director of IT & Enterprise Infrastructure

Level; Austin (TX); On-site; USD 170,000 - 230,000; Full time

Job summary

Level in Austin, TX seeks a seasoned Director of Information Technology to lead its IT infrastructure, operations, and service delivery across multiple sites. This senior role combines strategic planning with hands-on problem-solving to ensure stability and performance of all systems.

You will manage a team of IT professionals, oversee helpdesk operations, and partner with executive leadership to set IT strategy, governance, and risk reporting.

Qualifications

• 8+ years IT experience with 3+ in management
• Hands-on enterprise switching and routing expertise
• Experience managing IT operations across multiple sites
• Strong server administration and virtualization background
• Experience with hybrid or cloud infrastructure (Azure/AWS/GCP)
• Proven ability to lead IT teams including helpdesk, network, and systems
• Ability to develop and present IT roadmaps, budgets, and risk reports to executives
• Based in Austin, TX or willing to relocate before start date

Responsibilities

• Define and execute the organization's IT roadmap aligning technology with business needs
• Lead and mentor an IT team including admins and helpdesk staff
• Interface with engineers to support IT requirements and strategy
• Serve as primary technology advisor to executive leadership with reporting on infrastructure health and risks
• Oversee IT policies, standards, procedures, and governance across sites
• Design and maintain enterprise switching and routing infrastructure
• Manage LAN/WAN, VLANs, inter-VLAN routing, STP, QoS
• Oversee BGP, OSPF, and static routing for reliable connectivity
• Lead multi-site operations ensuring uptime and standards
• Administer on-prem and hybrid environments (Windows/Linux)
• Oversee virtualization (VMware/Hyper-V) for HA and efficiency
• Manage backup, DR programs and RPO/RTO targets
• Administer storage (SAN/NAS) with redundancy and performance
• Manage cloud/hybrid infra (Azure/AWS/GCP) and licensing
• Lead helpdesk operations with SLA targets and ITSM processes
• Ensure endpoint management and device lifecycle
• Champion end-user experience and cross-department productivity
• Partner with cybersecurity to enforce security best practices

Skills

IT leadership

Networking (BGP, OSPF, VLANs)

Server administration

Cloud infrastructure (Azure/AWS/GCP)

ITSM

Team building & mentoring

Executive communication

Relocation willingness

Tools

VMware

Windows Server

Active Directory

DNS/DHCP

Azure

AWS

GCP

Job description

Level in Austin, TX seeks a seasoned Director of Information Technology to lead its IT infrastructure, operations, and service delivery across multiple sites. This senior role combines strategic planning with hands-on problem-solving to ensure stability and performance of all systems.

You will manage a team of IT professionals, oversee helpdesk operations, and partner with executive leadership to set IT strategy, governance, and risk reporting.