IT Service Delivery Coordinator | Hybrid Work & Growth

The University of Texas at Austin; Austin (TX); On-site; USD 71,000 - 95,000; Full time

Job summary

The University of Texas at Austin is seeking an IT Service Delivery Coordinator for the University Development Office. This role coordinates planning, sequencing, and delivery of work across ADO teams, partnering with team leads and stakeholders to ensure work is well defined and delivered on time.

The position requires coordinating with technical staff, maintaining work item hygiene, and facilitating sprints or kanban flow.

Qualifications

• Bachelor's degree.
• 3+ years coordinating work for technical teams or IT service delivery.
• Experience with Jira, ServiceNow, Salesforce Cases, or Smartsheet.
• Ability to define work for technical staff and obtain missing information from stakeholders.
• Track, prioritize, and follow through on multiple concurrent items and deadlines.
• Align work across teams and influence outcomes without direct authority.
• Facilitate standups and planning sessions.
• Excellent written, verbal, and visual communication; attention to detail.
• Self-directed and collaborative team member.

Responsibilities

• Coordinate intake, readiness, sizing, assignment, and tracking of work for ADO teams.
• Ensure items have clear descriptions, acceptance criteria, dependencies, and approvals.
• Size work with team leads and balance assignments against capacity.
• Monitor progress, follow up on blockers, and maintain item hygiene.
• Set up sprints or maintain kanban flow; lead team standups and planning.
• Coordinate cross-team work from planning through delivery with other coordinators.
• Serve as primary contact for questions and route as needed.
• Prepare and distribute status and delivery reports for stakeholders.

Skills

Coordination of work for tech teams

Cross-team collaboration

Agile delivery

Written & verbal communication

Self-directed & collaborative

Education

Bachelor's degree

Tools

Jira

ServiceNow

Salesforce Cases

Smartsheet

Job description

The University of Texas at Austin is seeking an IT Service Delivery Coordinator for the University Development Office. This role coordinates planning, sequencing, and delivery of work across ADO teams, partnering with team leads and stakeholders to ensure work is well defined and delivered on time.

The position requires coordinating with technical staff, maintaining work item hygiene, and facilitating sprints or kanban flow.