IT Service Delivery Coordinator — Agile & Jira Lead

The University of Texas at Austin; United States; On-site; USD 75,000 - 91,000; Full time

Job summary

The University of Texas at Austin is seeking an IT Service Delivery Coordinator within the University Development Office. This role coordinates the planning, sequencing, and delivery of work for the Salesforce and Application Support teams, partnering with team leads and technical staff to ensure work is well defined, properly sized and assigned, and delivered on time within the ADO framework.

You will manage intake, sizing, and tracking in Jira, ServiceNow, and Salesforce Cases; facilitate

Qualifications

• Three or more years coordinating work for technical teams.
• Experience managing work in work management or ticketing systems (Jira/ServiceNow/Salesforce Cases).
• Ability to track multiple items and communicate clearly with stakeholders.

Responsibilities

• Coordinates intake, readiness, sizing, assignment, and tracking of work for the assigned team in ADO’s systems.
• Reviews work items to ensure clear description, acceptance criteria, dependencies, and sign-off.
• Sizes work with team leads, balances assignments, and flags risks to management.
• Monitors progress, maintains item hygiene, and updates status and ownership.
• Facilitates sprints or kanban flow and participates in planning and retrospectives.
• Coordinates cross-team work from planning to delivery with IT Project Management alignment.
• Acts as primary point of contact for team questions and routes queries as needed.

Skills

Coordination of work

Agile delivery

Communication skills

Education

Bachelor’s degree

Tools

Jira

ServiceNow

Salesforce Cases

Smartsheet

Job description

The University of Texas at Austin is seeking an IT Service Delivery Coordinator within the University Development Office. This role coordinates the planning, sequencing, and delivery of work for the Salesforce and Application Support teams, partnering with team leads and technical staff to ensure work is well defined, properly sized and assigned, and delivered on time within the ADO framework.

You will manage intake, sizing, and tracking in Jira, ServiceNow, and Salesforce Cases; facilitate