IT Service Delivery & Infrastructure Leader
NABRICO Marine Products
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Job summary
NABRICO Marine is seeking an experienced Manager, IT Service Delivery & Infrastructure Operations to lead IT infrastructure services across our manufacturing footprint. You will own IT service delivery, manage third-party providers, lead local technicians, and ensure execution of key IT controls and compliance activities.
You will drive accountability, improve service levels, and coordinate infrastructure projects in a growing multi-site manufacturing environment.
Qualifications
- Bachelor's degree preferred or equivalent experience.
- 7–12 years in IT operations, infrastructure, or service delivery.
- Minimum 2 years of direct leadership experience.
- Experience managing MSPs or outsourced IT providers.
- Familiarity with SLAs, service reviews, and performance metrics.
- Knowledge of networking, endpoint management, cybersecurity, IAM, backup/recovery, and cloud concepts.
- Willingness to travel between company facilities.
Responsibilities
- Oversee MSP performance and SLA adherence.
- Coordinate infrastructure upgrades and projects across sites.
- Lead IT operations, triage, escalation, and incident management.
- Manage two IT Service Technicians across multiple locations.
- Oversee onboarding/offboarding and asset provisioning.
- Coordinate IT governance, control activities, and audits.
Skills
Education
Tools
Job description
NABRICO Marine is seeking an experienced Manager, IT Service Delivery & Infrastructure Operations to lead IT infrastructure services across our manufacturing footprint. You will own IT service delivery, manage third-party providers, lead local technicians, and ensure execution of key IT controls and compliance activities.
You will drive accountability, improve service levels, and coordinate infrastructure projects in a growing multi-site manufacturing environment.
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