IT Service Delivery & Infrastructure Lead

NABRICO Marine Products; Gravelotte (TN); On-site; USD 100,000 - 155,000; Full time

Job summary

NABRICO Marine is seeking an experienced IT Service Delivery & Infrastructure Operations Manager to lead the delivery, governance, and ongoing improvement of IT infrastructure and security services across our manufacturing operations.

This role emphasizes operational leadership, service management, project coordination, and governance rather than hands-on engineering, including MSP/vendor management, local technician oversight, and multi-site coordination.

Qualifications

• Bachelor's degree in information technology, information systems, computer science, or related field.
• 7–12 years in IT operations, infrastructure, or service delivery with vendor management.
• 2+ years of direct leadership experience managing technical staff and MSPs.

Responsibilities

• Manage MSP performance and ensure SLA compliance and service quality.
• Coordinate infrastructure projects and cross-site initiatives with stakeholders.
• Oversee IT operations, ticketing, escalation, and service governance.
• Lead onboarding/offboarding, asset management, and change controls.

Skills

Vendor management

IT service delivery

Leadership

Project coordination

ITIL concepts

Cybersecurity basics

Education

Bachelor's degree in IT/CS

Job description

NABRICO Marine is seeking an experienced IT Service Delivery & Infrastructure Operations Manager to lead the delivery, governance, and ongoing improvement of IT infrastructure and security services across our manufacturing operations.

This role emphasizes operational leadership, service management, project coordination, and governance rather than hands-on engineering, including MSP/vendor management, local technician oversight, and multi-site coordination.