IT Service Delivery Analyst: Incident & Performance Expert

Paradies Lagardère; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading service provider in the hospitality industry is seeking a Service Delivery Analyst to ensure effective IT service delivery. The role involves monitoring service performance, addressing escalated issues, and collaborating with various teams to improve service excellence. Candidates should have a bachelor’s degree in IT or Business Administration and 2-4 years of relevant experience. Strong analytical and communication skills are required, with familiarity in ITIL and ITSM platforms necessary for success.

Qualifications

• Bachelor’s degree in information technology, Business Administration, or related field.
• 2–4 years of experience in IT service delivery and support operations.
• Familiarity with ITIL framework and best practices, certification preferred.

Responsibilities

• Serve as the primary contact for escalated service delivery issues.
• Monitor and analyze service performance metrics to identify trends.
• Collaborate with IT teams to ensure business continuity for all systems.

Skills

Analytical skills

Problem-solving skills

Excellent communication

Stakeholder management

Education

Bachelor’s degree in information technology

Bachelor’s degree in Business Administration

Degree in a related field

Tools

ServiceNow

ITIL framework

Job description

A leading service provider in the hospitality industry is seeking a Service Delivery Analyst to ensure effective IT service delivery. The role involves monitoring service performance, addressing escalated issues, and collaborating with various teams to improve service excellence. Candidates should have a bachelor’s degree in IT or Business Administration and 2-4 years of relevant experience. Strong analytical and communication skills are required, with familiarity in ITIL and ITSM platforms necessary for success.