IT Service Associate: Hands-On Tech Support & Impact

Mount Sinai Medical Center of Florida, Inc.; Miami Beach, Northern (FL, KY); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability

Healthcare spending accounts

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center of Florida, Inc. seeks an IT TSA Technology Service Associate to deliver hands-on hardware, software, and network support to end users in a fast-paced hospital setting.

You will diagnose issues, document tickets in HEAT, and collaborate with team members to meet daily operational and project goals. The role requires 1–3+ years of technical support experience, plus A+ and/or Network+ certifications or equivalent.

Qualifications

• A+ or Network+ or equivalent certification or experience.
• BS or AS degree preferred.
• 1–3+ years in technical support with Microsoft products, PCs, printers, and networking.

Responsibilities

• Provides hands-on hardware, software, and network support to end users.
• Diagnoses issues, documents tickets, and tracks in HEAT system.
• Maintains IT assets and inventory, supports daily operations and projects.
• Ensures first-call resolutions and adheres to service level targets.
• Keeps logs and follows inventory procedures, communicates effectively.

Skills

A+ Certification

Network+ Certification

Microsoft product familiarity

Education

BS or AS preferred

Tools

Active Directory

PC Workstations

Printers

Networking

Microsoft 365

Job description

Mount Sinai Medical Center of Florida, Inc. seeks an IT TSA Technology Service Associate to deliver hands-on hardware, software, and network support to end users in a fast-paced hospital setting.

You will diagnose issues, document tickets in HEAT, and collaborate with team members to meet daily operational and project goals. The role requires 1–3+ years of technical support experience, plus A+ and/or Network+ certifications or equivalent.