IT TSA Technology Service Associate

Mount Sinai Medical Center of Florida, Inc.; Miami Beach, Northern (FL, KY); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability

Healthcare spending accounts

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center of Florida, Inc. seeks an IT TSA Technology Service Associate to deliver hands-on hardware, software, and network support to end users in a fast-paced hospital setting.

You will diagnose issues, document tickets in HEAT, and collaborate with team members to meet daily operational and project goals. The role requires 1–3+ years of technical support experience, plus A+ and/or Network+ certifications or equivalent.

Qualifications

• A+ or Network+ or equivalent certification or experience.
• BS or AS degree preferred.
• 1–3+ years in technical support with Microsoft products, PCs, printers, and networking.

Responsibilities

• Provides hands-on hardware, software, and network support to end users.
• Diagnoses issues, documents tickets, and tracks in HEAT system.
• Maintains IT assets and inventory, supports daily operations and projects.
• Ensures first-call resolutions and adheres to service level targets.
• Keeps logs and follows inventory procedures, communicates effectively.

Skills

A+ Certification

Network+ Certification

Microsoft product familiarity

Education

BS or AS preferred

Tools

Active Directory

PC Workstations

Printers

Networking

Microsoft 365

Job description

## IT TSA Technology Service AssociateApplylocations: Miami Beach, FLtime type: Full timeposted on: Posted Todayjob requisition id: JR103894**As Mount Sinai grows, so does our legacy in high-quality health care.**Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.**Culture of Caring: The Sinai Way**Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.**Department:****Job Description Summary:**Provides hands-on responsive hardware, software, and network support to end users while ensuring high resolution and service‐level compliance. Diagnoses and resolves technical issues, documents and tracks tickets in HEAT, maintains IT assets and inventory, and collaborates with team members to support daily operations and project work. Delivers reliable, customer‐focused service through strong troubleshooting skills, accurate documentation, and effective communication.## Position Responsibilities* Maintains proper up keeping of assigned: tools, beepers, cellular, computers, laptops, etc.* Calls Resolution: First call resolution must be meet by 70%, as established by policy and procedures guidelines* Calls Resolution: Critical, High and medium calls must be meet by 90%, as established by policy and procedures guidelines* Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner* Follows up inventory procedures according to policies and procedures* Delivers on commitments to user community within timeframes established by policy and procedures guidelines* Enters all calls into the Heat system as specified in policies and procedure* Maintains, updates, and improves Network Technician notebook as needed* Provides hardware and software support as needed* Performs basic diagnostic testing* Maintains records on repair, installation, and removal of equipment* Provides appropriate logging and tracking of hardware malfunctions* Attitude – Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.* Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.* Service Delivery – Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.* Service Management – Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.* Issue Determination - Identifies root causes of complex technical issues for specific systems and determines the course of action for resolution.* Issue Resolution - Collaborates with others and resolves complex technical issues or escalates for final resolution. Demonstrates service recovery skills.* Efficiency - Responds to complex issues originating in the call tracking system and utilizes system knowledge and available resources to address issues.* Projects - Demonstrates ability to configure, deliver, and install multiple projects with supervision on time along with day-to-day work.* Maintenance - Demonstrates high competency levels in routine equipment maintenance.* Knowledge - Demonstrates broader technical knowledge. Understands organization and various roles within IT and MSMC at large.* Testing - Executes testing scripts and compares results to established baselines and participates in resolving testing issues.## Qualifications* ### License/Registration/Certification + A+ and/or Network + or equivalent certification or experience* ### Education + BS or AS preferred.* ### Experience + 1- 3+ years experience as Technical Support and Leadership with Microsoft products, PC Workstations, Printers, Active Directory, Networking**Benefits:**We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:* Health benefits* Life insurance* Long-term disability coverage* Healthcare spending accounts* Retirement plan* Paid time off* Pet Insurance* Tuition reimbursement* Employee assistance program* Wellness program* On-site housing for select positions and more!**Degree Requirements:****Certification:**### About UsMore than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.