IT Service Analyst

Taft Stettinius & Hollister LLP; Columbus (OH); On-site; USD 48,000 - 72,000; Full time

Job summary

Taft Stettinius & Hollister LLP is seeking an IT Service Analyst to join our Columbus office. The role provides technical support to attorneys and staff, delivering client-first service and rapid problem resolution.

You will assist users, apply knowledge of Office 2016/365, Windows 10, and remote access technologies, and communicate clearly with teammates at all levels. The position emphasizes teamwork, organization, and proactive service in a fast-paced legal environment.

Qualifications

• 3-4 years of IT-related experience.
• Associate’s Degree required; a 4-year degree or equivalent experience preferred.
• Strong command of English language and grammar.
• Strong working knowledge of Microsoft Office programs.
• Must be able to move equipment weighing up to 25 pounds.
• Must be able to position self to install equipment.

Responsibilities

• Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
• Displays strong knowledge of Microsoft Office 2016, Office 365, Windows 10 and network technology in assisting end users.
• Presents strong knowledge of other products including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal specific applications.
• Demonstrates strong problem solving and analytical skills; excellent initiative and assertiveness.
• Utilizes outstanding written and verbal communication skills.
• Deploys excellent customer service skills and has the ability to work effectively with all levels of personnel in a team environment.
• Has strong organizational skills and the ability to work in a fast-paced environment.

Skills

Communication skills

Analytical skills

Teamwork

Problem solving

Education

Associate's Degree

Bachelor's degree preferred

Tools

Microsoft Office 2016/Office 365

Windows 10

Remote Access (Terminal Services, VPN)

Job description

Taft is seeking an IT Service Analyst to join our team in our Columbus office.

We are seeking an IT Service Analyst for our Columbus office. The IT Service Analyst serves clients by providing technical support to our attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

• Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
• Displays strong knowledge of Microsoft Office 2016, Office 365, Windows 10 and network technology in assisting end users.
• Presents strong knowledge of other products including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal specific applications.
• Demonstrates strong problem solving and analytical skills; excellent initiative and assertiveness.
• Utilizes outstanding written and verbal communication skills.
• Deploys excellent customer service skills and has the ability to work effectively with all levels of personnel in a team environment.
• Has strong organizational skills and the ability to work in a fast-paced environment.

Requirements:

• 3-4 years of IT- related experience.
• Associate’s Degree. A 4 -year degree or equivalent experience is preferred.
• Demonstrate proficient command of the English language and standard grammar rules.
• Strong working knowledge of Microsoft Office programs.
• Must be able to move equipment weighing up to 25 pounds.
• Must be able to position self to install equipment, including under desks.

Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.