Legal IT Support Specialist

Taft Stettinius & Hollister LLP; Columbus (OH); On-site; USD 48,000 - 72,000; Full time

Job summary

Taft Stettinius & Hollister LLP is seeking an IT Service Analyst to join our Columbus office. The role provides technical support to attorneys and staff, delivering client-first service and rapid problem resolution.

You will assist users, apply knowledge of Office 2016/365, Windows 10, and remote access technologies, and communicate clearly with teammates at all levels. The position emphasizes teamwork, organization, and proactive service in a fast-paced legal environment.

Qualifications

• 3-4 years of IT-related experience.
• Associate’s Degree required; a 4-year degree or equivalent experience preferred.
• Strong command of English language and grammar.
• Strong working knowledge of Microsoft Office programs.
• Must be able to move equipment weighing up to 25 pounds.
• Must be able to position self to install equipment.

Responsibilities

• Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
• Displays strong knowledge of Microsoft Office 2016, Office 365, Windows 10 and network technology in assisting end users.
• Presents strong knowledge of other products including Remote Access technologies (Terminal Services, VPN, wireless, etc.), and other legal specific applications.
• Demonstrates strong problem solving and analytical skills; excellent initiative and assertiveness.
• Utilizes outstanding written and verbal communication skills.
• Deploys excellent customer service skills and has the ability to work effectively with all levels of personnel in a team environment.
• Has strong organizational skills and the ability to work in a fast-paced environment.

Skills

Communication skills

Analytical skills

Teamwork

Problem solving

Education

Associate's Degree

Bachelor's degree preferred

Tools

Microsoft Office 2016/Office 365

Windows 10

Remote Access (Terminal Services, VPN)

Job description

Taft Stettinius & Hollister LLP is seeking an IT Service Analyst to join our Columbus office. The role provides technical support to attorneys and staff, delivering client-first service and rapid problem resolution.

You will assist users, apply knowledge of Office 2016/365, Windows 10, and remote access technologies, and communicate clearly with teammates at all levels. The position emphasizes teamwork, organization, and proactive service in a fast-paced legal environment.