IT Service Analyst

iHire; Chicago (IL); On-site; Full time

Job summary

A leading company in Chicago is looking for an IT Service Analyst to provide exceptional technical support to their attorneys and staff. The role requires strong problem-solving and communication skills, along with a solid understanding of Microsoft Office and network technology. The ideal candidate will have at least 3 years of IT experience and an Associate’s Degree in a related field. Join a team that prioritizes client satisfaction and offers competitive compensation and benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Paid Holidays

Bonus

Qualifications

• Minimum of 3 years of IT-related experience.
• Proficient command of the English language.

Responsibilities

• Provide technical support to attorneys and staff.
• Assist users with computer systems and software.

Skills

Problem Solving

Analytical Skills

Communication

Customer Service

Organizational Skills

Education

Associate’s Degree

Tools

Microsoft Office 2016

Office 365

Windows 10

Remote Access

Job description

Taft is seeking an IT Service Analyst to join our team in our Chicago office.

We are seeking an IT Service Analyst for our Chicago office. IT Service Analyst serve clients by providing technical support to our attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

• Assists all users of computer systems and software in their daily use of programs and equipment on an as-needed basis.
• Demonstrates strong knowledge of Microsoft Office 2016, Office 365, Windows 10 and network technology in assisting end users.
• Demonstrates strong knowledge of other technology products including Remote Access (Terminal Services, VPN, wireless, etc.), and other legal specific applications.
• Demonstrates strong problem solving, analytical skills and initiative.
• Demonstrates effective written and verbal communication skills.
• Demonstrates excellent customer service skills and ability to work effectively with all levels of personnel in a team environment.
• Demonstrates strong organizational skills and the ability to work in a fast-paced environment.

Requirements:

• Minimum of 3 years of IT- related experience.
• Associate’s Degree in a related field of study or equivalent combination of education and experience required.
• Must be able to demonstrate proficient command of the English language and standard grammar rules.
• Must have strong working knowledge of Microsoft Office programs.

Taft offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401K, Paid Time Off, paid holidays, bonus and more. The salary range for this position is $32.14/hr - $40.93/hr. Actual compensation offer to candidate may vary from posted information based on work experience, education, and/or skill level.

Taft is an Equal Opportunity Employer. Taft participates inE-VERIFY.

The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing.

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IT Service Analyst

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