Guest Services Specialist PRN

HCA Healthcare; Aurora (IL); On-site; Full time

Job summary

Join a leading healthcare provider as a Guest Services Specialist PRN. You will provide exceptional customer service, assist guests, and maintain a positive hospital image. Be part of a dedicated team committed to enhancing patient care and community support.

Benefits

Comprehensive medical coverage

401(k) Plan with a 100% match

Employee Stock Purchase Plan

Education assistance

Time Away From Work Program

Qualifications

• Provides excellent customer service by communicating directions.
• Monitors guest access and ensures confidentiality.

Responsibilities

• Greet guests courteously and provide accurate information.
• Utilizes patient locator software for patient information.

Skills

Customer Service

Communication

Education

HS Diploma or GED

Job description

Description

Hourly Wage Estimate: 20.98 - 27.42 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Guest Services Specialist PRN with HCA HealthONE Aurora you can be a part of an organization that is devoted to giving back!

Benefits

HCA HealthONE Aurora, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA HealthONE Aurora family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Guest Services Specialist PRN to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

Under the supervision of Admin Services leadership, the Guest Services Specialist will: Provides excellent customer service by communicating directions to appropriate area and answering inquiries both verbal and in person. Exhibits department and hospital image by greeting guests in a courteous manner, following established standards. Monitors guest access by following established procedure to provide accurate information/directions. Protects patient, department and hospital by maintaining confidentiality according to established policy. Enhances public perception of the department and hospital by projecting a positive image of the hospital to the public. Anticipates and meets patient and family member’s needs with consistency and compassion. Improves communications flow by determining purpose of telephone inquiries and when needed, forwarding calls to the appropriate resource. Follows established departmental procedures to ensure caller satisfaction by answering internal/external telephone inquiries in a friendly and courteous manner. Utilizes patient locator software to locate patient information. Ensures safety for patients and the department by contacting security when necessary according to established policy. Complies with department procedures of protecting resources by notifying building maintenance when necessary. Verbalizes and demonstrates proper procedures for infection control including cleaning and disinfecting of common areas as needed. Promotes an organized and safe work environment by maintaining a clean and clutter-free work area at all times. Provides input during shift handoff and as needed to team members regarding patient, family and guest interactions and interventions. Attends all mandatory training as assigned as well as regular department meetings.

Requirements:

• BLS preferred.
• HS Diploma or GED preferred

HCA HealthONE, one of the largest and most comprehensive healthcare systems in the Rocky Mountain region, offers more than 170 care sites in the Denver metro area. Offering services across the continuum of care to meet patients’ total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. Among HCA HealthONE’s acute care hospitals in Aurora, offering more than 60 medical specialties, including a Level II Trauma Center with Primary Stroke Certification and Chest Pain Center accreditation and a full-service mental health campus. HCA HealthONE Aurora is the first hospital in the Denver metro area to receive a three-time Magnet designation for nursing excellence by the American Nurses Credentialing Center. Consistently among the Denver Business Journals’ list of top corporate philanthropists in the Denver-metro area, HCA HealthONE was named as one of the most community-minded organizations by The Civic 50 and contributed more than 1 million through cash and in-kind donations last year alone, along with more than 400M in federal, state and local taxes.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Guest Services Specialist PRN opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.