IT & Security Tech – AV, Windows & Network Support

Kids for the Future; Killeen (TX); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

Retirement through TMRS (Optional 457b

Paid Vacation and Sick Leave

Wellness Events & Free Gym Membership

Job summary

Kids for the Future is hiring for an IT Support role in Killeen, TX. The position installs and configures computer workstations, peripherals, and local area networks, while providing ongoing technical support across city facilities.

Requirements include a high school diploma and 3 years of computer tech support experience, with preferred A+, Security+, Network+, and Microsoft certifications. Local travel and background check may apply; benefits are offered.

Qualifications

• High school diploma or equivalent.
• Three years of experience in computer technical support.
• A+ / Security+ / Network+ and Microsoft certifications preferred.
• Any equivalent combination of education and experience.

Responsibilities

• Maintains and provides technical support for all audio/video devices, overhead projector, and smartboard deployed in city venues.
• Responds to all open support tickets within defined SLA.
• Provides technical security analysis of open threats and mitigation recommendations.
• Identifies and defines system security requirements, conducts Windows security vulnerability assessments, and analyzes system logs and malware.
• Assists in developing policies and procedures for enterprise security infrastructure.
• Installs or repairs Windows computers with standardized applications and software.

Skills

Technical support

SLA management

Ticketing system

Windows troubleshooting

Education

High school diploma

A+ certification

Security+ certification

Network+ certification

Microsoft certifications

Job description

Kids for the Future is hiring for an IT Support role in Killeen, TX. The position installs and configures computer workstations, peripherals, and local area networks, while providing ongoing technical support across city facilities.

Requirements include a high school diploma and 3 years of computer tech support experience, with preferred A+, Security+, Network+, and Microsoft certifications. Local travel and background check may apply; benefits are offered.