IT Security and Service Desk Intern

NYSTRS

City of Albany (NY)

Híbrido

USD 28 000 - 34 000

Tempo integral

Há 9 dias

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Hybrid work schedule

Resumo da oferta

NYSTRS is offering an IT Infrastructure & Operations internship in Albany, NY. You will gain hands-on experience across basic IT services, server provisioning, network storage, backups, and security administration while supporting end users.

The role emphasizes learning through varied projects within the I&O department, including IT service management, asset management, desktop support, and security tooling. Hybrid work is currently in place.

Qualificações

Currently enrolled in a full-time bachelor’s or master’s degree program with at least one semester remaining.
Rising junior, rising senior, or graduate student by Summer 2027.
Interest in IT infrastructure, cybersecurity, and end-user support.

Responsabilidades

Assist users with basic hardware, software, and account-access issues.
Set up and configure workstations, peripherals, and standard applications.
Document troubleshooting steps and update internal knowledge articles.
Monitor security alerts dashboards and identify basic suspicious activity.
Assist with vulnerability scans, log reviews, and security tool updates.
Prepare simple security awareness materials or assist in incident documentation.
Contribute to other IT projects as relevant.

Conhecimentos

Foundational hardware knowledge

Operating systems basics

Networking concepts familiarity

Cybersecurity principles exposure

Strong communication skills

Ability to learn quickly

Team collaboration

Problem-solving abilities

Formação académica

Bachelor's or master's in cybersecurity / CS / information systems

Descrição da oferta de emprego

Eligibility & Miscellaneous

All postings will close at 12:01am EST on the date indicated under posting end date. Note: Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.

Position Summary

The purpose of the IT Infrastructure & Operations (I&O) Department is to ensure the security, availability, and performance of technology infrastructure to assist NYSTRS in performing its mission to provide our members a secure pension. This includes the technical infrastructure used by the System in its Albany and Business Continuity locations including, but not limited to, management of basic information technology services, virtual server infrastructure maintenance and provisioning, network storage planning and provisioning, backup and recovery, email administration, network maintenance and planning, video and telecommunications infrastructure maintenance, and database maintenance and design services. Additionally, all customer support and security administration functions are performed in this department including, but not limited to, IT service management, IT asset management, desktop management, operations and job scheduling, mobile device and audio-visual support, and security management services for the organization. The Information Technology Intern position is an excellent opportunity for someone to gain hands-on experience and develop solid IT skills by working on varied projects throughout the IT I&O Department. This position is located at NYSTRS headquarters at 10 Corporate Woods Drive in Albany, NY.

Minimum Qualifications

Candidates must be currently enrolled in a full-time bachelor’s or master’s degree program in cybersecurity, computer science, business information systems, computer information systems, or closely related major with at least one semester remaining to complete all degree requirements following the internship and must be a rising junior, rising senior, or graduate student by Summer 2027.

Preferred Qualifications

Foundational knowledge of computer hardware, operating systems, and basic troubleshooting

Familiarity with networking concepts (IP addressing, VLANs, firewalls) or interest in learning them

Exposure to cybersecurity principles, security tools, or coursework

Strong communication skills and eagerness to support end users professionally

Ability to learn quickly, follow procedures, and work collaboratively within an IT team

Strong problem-solving abilities with the ability to use sound judgment

Job Modality

Currently we have a hybrid work schedule which may be subject to change in the future.

Job Duties

Assist users with basic hardware, software, and account-access issues

Set up and configure workstations, peripherals, and standard applications

Help document troubleshooting steps and update internal knowledge articles

Monitor security alerts dashboards and help identify basic suspicious activity

Assist with vulnerability scans, log reviews, and security tool updates

Help prepare simple security awareness materials or assist in incident documentation

Other IT projects as relevant

Salary Grade

This is a non-graded position

Salary Range $20.00 per hour

Job Type

Temporary

EEO Statement 1

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service.

EEO Statement 2

We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations. NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class.

Safety Notice

NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.