Business Analysis Intern

NYSTRS; City of Albany (NY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

NYSTRS is seeking a student intern to gain hands-on experience in documentation and technical writing within IT Enterprise Applications Solutions. You will help document user requirements, use cases, and test plans while supporting our modern documentation management strategies.

Responsibilities include creating as-is process flows with Visio, developing test cases for regression testing, and assisting with Workday reports and PeopleSoft queries in a hybrid work environment.

Qualifications

• Must be enrolled in a full-time bachelor’s or master’s degree program with at least one semester remaining.
• Strong attention to detail and good communication skills.
• Proficiency with Microsoft Office 365 products such as Word, Excel, SharePoint, Outlook, Visio, and OneNote.

Responsibilities

• Learn about NYSTRS technology infrastructure and how it is used to support the organization.
• Support modern documentation management strategies for specification and test plan management while helping serve our customers' needs.
• Work as part of a team of business analysts, quality assurance and development specialists to document and manage solution knowledge.
• Document current as-is business process and create As-is Process flows using Visio.
• Create test cases for regression testing and assist with setting them up for automated testing.
• Develop Workday reports and queries in PeopleSoft.

Skills

Hardware troubleshooting

Attention to detail

Communication skills

Office 365 proficiency

Education

Bachelor’s or Master’s student (1 semester remaining)

Tools

Microsoft Word

Excel

SharePoint

Outlook

Visio

OneNote

Job description

All postings will close at 12:01am EST on the date indicated under posting end date. Note: Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.

Position Summary

This is an excellent opportunity for a student intern to gain hands‑on experience and develop solid specification and technical writing skills by working on varied document management projects throughout the IT Enterprise Applications Solutions. The IT Enterprise Applications Solutions Department performs functional and technical specification and test plan management functions for the organization which includes, but is not limited to, the documentation of user requirements, use cases, acceptance criteria, technical solutions and implementations plans.

Minimum Qualifications

• Candidates must be currently enrolled in a full‑time bachelor’s or master’s degree program with at least one semester remaining to complete all degree requirements following the internship.

Preferred Qualifications

• Proficient with basic computer and hardware troubleshooting skills
• Proficient in Microsoft Office 365 products such as Word, Excel, SharePoint, Outlook, Visio, and OneNote
• Possess strong attention to detail and good communication skills

Work Modality

Currently we have a hybrid work schedule which may be subject to change in the future.

Job Duties

• Learn about NYSTRS technology infrastructure and how it is used to support the organization
• Support modern documentation management strategies for specification and test plan management while helping serve our customers' needs
• Work as part of a team of business analysts, quality assurance and development specialists to document and manage solution knowledge
• Document current as‑is business process
• Create As‑is Process flows using Visio
• Create test cases for regression testing and assist with setting them up for automated testing
• Develop Workday reports and queries in PeopleSoft

Other Duties and Responsibilities

• Review multiple documentation examples and organizing by documentation type
• Review multiple sets of user requirements and transferring information into functional and technical specifications
• Assist other team members by transcribing meeting notes
• Assist with the updates of existing test plan edits and creation of new test plans
• Create and update use cases for ongoing and historical projects

Salary Grade

Salary Range $20.00 per hour

Job Type

Temporary

Diversity, Equity, and Inclusion

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations. NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Established in 1921 by the New York State Legislature, the New York State Teachers’ Retirement System (NYSTRS) provides retirement, disability and death benefits to eligible New York State public school teachers and administrators. The System is among the 10-largest public pension funds in the nation based on total assets. Our Mission: To provide our members with a secure pension. Our Vision: To be the model for pension fund excellence and exceptional customer service. Our Values: Respect, Excellence, Diversity, Balance, Integrity, Resourcefulness, Diligence