IT Sales and Trade Support

Axiom Technologies; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Axiom Technologies is seeking an experienced Sales & Trade Floor IT Support Engineer to deliver high-level IT support for front-office users in a fast-paced financial services context. The role emphasizes on-site and on-call assistance to traders, sales teams, and senior stakeholders.

Responsibilities include troubleshooting across hardware, software, networking, market data apps, and collaboration tools, with emphasis on rapid incident resolution and VIP support in a business-critical

Qualifications

• Experience supporting front-office users in finance IT environments.
• Strong working knowledge of Windows OS and Microsoft 365 suites.
• Experience with market data applications and trading-related tools.
• Proven troubleshooting and rapid issue-resolution in high-pressure settings.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide advanced desktop and trade floor IT support for front-office users.
• Troubleshoot hardware, software, networking, and application issues.
• Support trading floor technologies, market data applications, and collaboration tools.
• Manage incidents, service requests, and problem resolution in line with SLAs.
• Deliver VIP and executive-level technical support.

Skills

Trade Floor IT

Front Office IT

Financial Services

Windows OS

Microsoft 365

Market Data Apps

Troubleshooting

Stakeholder Management

Tools

Citrix

VDI

Bloomberg

Reuters Workspace/Eikon

Eikon

Job description

Axiom Technologiesis a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Role Overview

We are seeking an experienced Sales & Trade Floor IT Support Engineer to provide high-level technical support within a fast-paced financial services environment. The successful candidate will support front-office users, including traders, sales teams, and senior stakeholders, ensuring maximum uptime and rapid resolution of technical issues.

Key Responsibilities

• Provide advanced desktop and trade floor support for front-office users.
• Troubleshoot hardware, software, networking, and application issues.
• Support trading floor technologies, market data applications, and collaboration tools.
• Manage incidents, service requests, and problem resolution in line with SLAs.
• Perform root cause analysis and participate in major incident management.
• Deliver VIP and executive-level technical support.

Required Skills & Experience

• Proven experience in Trade Floor, Front Office, or Financial Services IT Support.
• Strong knowledge of Windows OS, Microsoft 365, and enterprise desktop environments.
• Experience supporting market data and trading-related applications.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Ability to work effectively in high-pressure, business-critical environments.

Preferred Skills

• Experience with Bloomberg, Reuters Workspace/Eikon, or similar market data platforms.
• Knowledge of Citrix, VDI, networking fundamentals, and collaboration technologies.
• Experience within investment banking or financial services environments.

What next?

Job Features

Job Category

Technical

Apply For This Job

Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them? *