Desktop Support Engineer

Axiom Technologies; Joplin (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Axiom Technologies in Joplin, MO is seeking a desktop support engineer to provide on-site IT assistance for enterprise clients. You will respond to service requests and deliver hands-on support for desktops, laptops, networks, and peripherals at client sites.

This contract-based, on-demand role requires reliable availability, strong technical skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Strong knowledge of Windows desktop environments.
• Experience diagnosing and replacing hardware components.
• Basic networking understanding (LAN, switches, routers).
• Ability to diagnose printer and peripheral issues.

Responsibilities

• Provide on-site desktop and IT support at client locations.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, OS, and software.
• Assist with network connectivity issues and LAN troubleshooting.
• Set up devices, replacements, and hardware installations.
• Perform basic troubleshooting using on-site console access.
• Document service activities and update the service delivery team.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Peripherals support

Customer service

Independent work

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location

Joplin, Missouri

Start Date

Immediate

Eligibility

U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours