Fan Shop Supervisor

Hornets-Basketball-LLC; Charlotte (NC); On-site; USD 16,531 - 24,796; Full time

Job summary

Hornets-Basketball LLC is seeking a Fan Shop Associate to ensure an excellent guest experience at our Hornets Fan Shop. You will maintain service standards, assist customers, and support inventory and visual merchandising.

The role requires flexibility to work nights and weekends, and the ability to stand for long periods and lift up to 50 lbs. Experience in sports retail and with Retail Pro is preferred.

Qualifications

• High school degree.
• Demonstrated customer service skills.
• 1-2 years of experience in retail environment.
• Experience with Point-Of-Sale software, such as Retail Pro.
• Experience in an arena environment or a professional/collegiate sports atmosphere.
• Proficient in the use of Microsoft Excel and Word.
• Able to work flexible hours, including nights and weekends.
• Able to stand for long periods of time and lift, up to 50 lbs.

Responsibilities

• Opening and closing the Hornets Fan Shop as scheduled.
• Maintain a clean and well organized sales floor.
• Replenish Fan Shop with new stock daily.
• Answer product questions and suggest information about other products.
• Work with Retail Warehouse Manager to ensure proper inventory levels.
• Maintain guest experience standards as set by Hornets Sports & Entertainment.
• Help with retail operations during concerts and non-basketball events at the Spectrum Center as needed.
• Create and maintain highly visual retail displays.
• Perform daily bank deposits and credit card reconciliation functions.
• Supervise part-time associates at the Hornets Fan Shop.
• Conduct annual inventory.
• Train employees on the POS system and RetailPro.
• Maintain employee dress code and conduct standards.
• Ensure company assets are maintained and secured.
• Other duties as assigned.

Skills

Customer service

POS software

Excel

Word

Flexible hours

Stamina

Education

High school diploma

Tools

Retail Pro

Job description

In this role, you are responsible for ensuring an excellent guest experience in our Fan Shop. You will do this by maintaining high service standards and resolving any emerging problems that our guests might face with accuracy and efficiency.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Opening and closing the Hornets Fan Shop as scheduled
• Maintain a clean and well organized sales floor
• Replenish Fan Shop with new stock daily
• Attract potential customers by answering product questions and suggesting information about other products
• Work with Retail Warehouse Manager to ensure proper inventory levels are maintained at the Fan Shop
• Maintain guest experience standards as set by Hornets Sports & Entertainment
• Help with retail operations during concerts and non-basketball events at the Spectrum Center as needed
• Create and maintain highly visual retail displays
• Perform daily bank deposit and credit card reconciliation functions
• Supervise part-time associates at the Hornets Fan Shop
• Conduct annual inventory
• Train employees on the POS system and RetailPro
• Maintain employee dress code and conduct standards
• Ensure company assets are maintained and secured
• Other duties as assigned

REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

(To perform the job successfully, you should demonstrate the following competencies to perform the essential functions of this job.)

• High school degree
• Demonstrated customer service skills
• 1-2 years of experience in retail environment
• Experience with Point-Of-Sale software, such as Retail Pro
• Experience in an arena environment or a professional/collegiate sports atmosphere
• Proficient in the use of Microsoft Excel and Word
• Able to work flexible hours, including nights and weekends
• Able to stand for long periods of time and lift, up to, 50 lbs.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.