IT Release Manager- Remote

NTT DATA North America; Plano (TX); On-site; USD 99,000 - 135,000; Full time

Job summary

NTT DATA Services in Texas is seeking a seasoned IT Release Manager to join our US-based team. You will lead release planning, coordination, and execution across applications and infrastructure, working with technical and business stakeholders to ensure releases align with approved plans.

You will apply ITIL and Change Management practices, maintain schedules and documentation, monitor risks, and contribute to CI/CD initiatives and release automation to improve our deployment processes.

Qualifications

• 8+ years in IT Release/Change Management or related field.
• Experience coordinating enterprise deployments across multiple teams.
• Strong written and verbal communication with technical and non-technical audiences.
• Bachelor's degree in CS/IT or equivalent experience.

Responsibilities

• Coordinate release activities for simple to moderately complex application and infrastructure initiatives.
• Manage release schedules, dependencies, documentation, and milestones.
• Collaborate with sponsors, vendors, customers, and stakeholders to ensure timely release execution.
• Maintain release schedules, documentation, archives, and related records.
• Ensure release activities align with ITIL, Change Management, and Release Management policies.
• Contribute to release automation and CI/CD initiatives.

Skills

IT Release Management

Change Management

IT Operations

Stakeholder Communication

Project Coordination

ITIL Knowledge

Vendor Collaboration

Analytical Thinking

Education

Bachelor's degree in CS/IT

Tools

CI/CD Tools

Job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Serviceshave focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a IT Release Managerto join our team US based.

Job Summary

The Release Manager supports the planning, coordination, execution, and closeout of new and recurring IT release activities across a broad range of IT functions, including application and infrastructure environments.

The Release Manager demonstrates knowledge of the tools, processes, and practices required to manage simple to moderately complex releases. This role works closely with technical teams, project teams, deployment sponsors, vendors, and other stakeholders to ensure releases are executed according to approved plans, timelines, and established ITIL and Change Management processes.

Key Responsibilities

• Execute and coordinate release activities for simple to moderately complex application and infrastructure initiatives.
• Manage assigned release activities across multiple applications, teams, and projects, including tracking dependencies and milestones.
• Collaborate with team members, deployment sponsors, vendors, customers, and other stakeholders to ensure successful and timely release execution.
• Maintain release schedules, documentation, archives, and related records.
• Monitor upcoming releases, maintenance activities, dependencies, risks, and required resources.
• Ensure release activities comply with established ITIL, Change Management, and Release Management policies, processes, and procedures.
• Track release progress and provide timely status updates to internal and external stakeholders.
• Coordinate resources and activities required to support successful release execution and identify additional resource requirements as needed.
• Prepare, analyze, and distribute release schedules, status reports, and other deployment-related materials.
• Execute release closeout activities and participate in post-release reviews to evaluate outcomes and identify process improvement opportunities.
• Support security, compliance, risk management, service-level agreements, and quality requirements.
• Contribute to release automation, CI/CD initiatives, and continuous improvement of release management processes.

Required Qualifications

• 8+ years of experience in IT Release Management, Change Management, IT Operations, or a related field.
• 8+ years of experience coordinating application and infrastructure deployments in enterprise environments.
• Experience managing release schedules, dependencies, documentation, and stakeholder communications.
• Experience working within formal ITIL-based Change and Release Management processes.
• Experience coordinating activities across multiple technical teams and business stakeholders.
• Knowledge of release management tools, deployment processes, and production support practices.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
• Experience working with vendors, customers, and cross-functional teams.
• Basic understanding of IT security, compliance, risk management, and governance requirements.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Preferred Qualifications

• Experience serving as a project, workstream, or technical lead.
• ITIL Foundation certification or equivalent service management certification.
• Experience with release automation and CI/CD tools.
• Experience supporting Agile and DevOps environments.
• Experience facilitating post-implementation reviews and driving process improvements.
• Knowledge of enterprise change management frameworks and governance processes.
• Experience with project coordination or project management activities.

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($85.00 ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.