Filenet Developer

NTT DATA North America; Charlotte (NC); On-site; USD 83,000 - 138,000; Full time

Job summary

NTT DATA Services in the United States seeks seasoned professionals to support FileNet-based platforms. You will contribute to development, configuration, and operations while guiding upgrades, migrations, and production support across complex environments.

The role emphasizes automation, cloud transformation, and cross-functional collaboration to ensure stability, governance, and continuous improvement. Strong SME in FileNet and cloud-native approaches is essential.

Qualifications

• Familiar with Enterprise Content Management principles and practices.
• Strong verbal, written, and interpersonal communication skills.
• Understanding of Cloud native technologies and concepts.
• 2 Years experience in API or Microservices Development.
• 3 years of experience developing or supporting IT Service Management solutions.
• Ability to lead and manage to production goals, deadlines, and various metrics.

Responsibilities

• Participate in high-level technical concepts spanning technology and business.
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions.
• Responsible for production deployments, ensuring governance and controls.
• Provide expert counsel to team and senior leadership, advise and mentor team when in need.

Skills

Enterprise Content Management

Cloud native technologies

API or Microservices Development

IT Service Management

Root-cause analysis

Ansible

Terraform

Cloud engineering concepts

Application and Server Health Probes

Distributed servers

Tools

Confluence

JIRA

ServiceNow

Job description

• IBM FileNet 5.x Expertise in development, configuration, and operational aspects.
• Project deployment execution, IBM Filenet upgrades, and production support.
• IBM FileNet Administration, Changes, Configuration.
• IBM FileNet Vulnerabilities and Remediation.
• IBM FileNet Sweep to migrate contents.
• Integration with Storage Devices.
• Oversight & execution of deployments, troubleshooting, and support activities.
• Monitoring and Alerting Tools: Splunk, Appd, Prometheus, Grafana, etc.
• Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools, and technologies.
• Familiarity with Object and File Storage.
• Issue Resolution, ensuring stability of the applications and platform.
• Drive new initiatives like Automation, Cloud transformation in the platform.
• Drive group discussions about issues identified prior to, and after a deployment.
• Troubleshooting complex environment issues in a distributed environment.
• Validation of complex system/components and game planning.
• Perform Smoke Testing on deployed code/configurations to ensure success of deployment.
• Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow.
• Design complex system upgrades.
• Develop a long-range plan designed to resolve problems and prevent them from recurring.

Responsibilities

• IBM FileNet 5.x Expertise in development, configuration, and operational aspects.
• Project deployment execution, IBM Filenet upgrades, and production support.
• IBM FileNet Administration, Changes, Configuration.
• Content Mass updates using FileNet APIs.
• IBM FileNet Vulnerabilities and Remediation.
• IBM FileNet Sweep to migrate contents.
• Integration with Storage Devices.
• Oversight & execution of deployments, troubleshooting, and support activities.
• Monitoring and Alerting Tools: Splunk, Appd, Prometheus, Grafana, etc.
• Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools, and technologies.
• Familiarity with Object and File Storage.
• Issue Resolution, ensuring stability of the applications and platform.
• Drive new initiatives like Automation, Cloud transformation in the platform.
• Drive group discussions about issues identified prior to, and after a deployment.
• Troubleshooting complex environment issues in a distributed environment.
• Validation of complex system/components and game planning.
• Perform Smoke Testing on deployed code/configurations to ensure success of deployment.
• Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow.
• Design complex system upgrades.
• Develop a long-range plan designed to resolve problems and prevent them from recurring.

In this Role, You Will

• Participate in high-level technical concepts spanning technology and business.
• Drive solutions to reduce recovery time.
• Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
• Support portfolio of applications across technologies.
• Provide technical consultation and support in the development of end-to-end automated software solutions.
• Responsible for production deployments, ensuring governance and controls.
• Provide expert counsel to team and senior leadership, advise and mentor team when in need.
• Learn new tools and concepts in platform engineering space to implement automation.
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks.
• Review and analyze moderately complex operational support systems, application software, and system management tools.
• Work with vendors and other technical personnel for problem resolution.
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
• Collaborate with vendors and other technical personnel to resolve technical issues.
• Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecture, building Active-Active solutions.

Desired Qualifications

• Familiar with Enterprise Content Management principles and practices.
• Strong verbal, written, and interpersonal communication skills.
• Understanding of Cloud native technologies and concepts.
• 2 Years experience in API or Microservices Development.
• 3 years of experience developing or supporting IT Service Management solutions.
• Ability to lead and manage to production goals, deadlines, and various metrics.
• Ability to identify root-cause issues/improvement opportunities, and design approaches.
• Experience with a customer service mindset and a focus on continuous improvement.
• 3 years of distributed servers platform experience.
• 2 years of application production support experience.
• Experience in Ansible, Terraform, and Cloud engineering concepts.
• Experience in Application and Server Health Probes.

About Us

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [$80/hr on W2]. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits