IT Business Relationship Manager

Babcock & Wilcox; Akron (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Babcock & Wilcox is seeking an IT Business Relationship Manager to bridge Information Technology with Construction, Project Management, Engineering, and Operations. You will translate business objectives into technology solutions and drive adoption of ERP, construction platforms, analytics, and collaboration tools.

The role emphasizes strategic planning, stakeholder relationship management, and delivering measurable business value through technology investments across hybrid work environments in

Qualifications

• Ability to translate business needs into technology requirements for systems implementations.
• Experience guiding cross-functional technology initiatives and roadmapping.
• Knowledge of construction tech platforms and project controls concepts.

Responsibilities

• Serve as the IT liaison for assigned business units and establish credibility as a trusted advisor.
• Develop technology roadmaps aligned with organizational objectives and ROI criteria.
• Evaluate business cases and recommend solutions to improve operational performance.
• Monitor project pipelines and manage stakeholder engagement throughout lifecycles.
• Lead change management, training, testing, and adoption of new technology.

Skills

Stakeholder management

ERP implementations

InEight

Procore

Power BI

SDLC knowledge

Education

Bachelor's degree in Information Systems

Equivalent combination of education and experience

Tools

Microsoft 365

Power BI

Collaboration tools

Job description

The IT Business Relationship Manager (BRM) serves as the strategic liaison between Information Technology and

business operations, with a primary focus on Construction, Project Management, Engineering, Operations, and

Corporate functions. This role is responsible for developing trusted relationships with business leaders, translating

business objectives into technology solutions, and ensuring technology investments deliver measurable business

value.

The BRM will partner closely with stakeholders to understand operational challenges, identify opportunities for

process improvement, and drive adoption of digital solutions including ERP systems, construction management

platforms, project controls, collaboration tools, analytics, and emerging technologies. The ideal candidate combines

strong business acumen, relationship management skills, and technical knowledge to support organizational growth

and operational excellence.

Job Duties

Business Partnership & Relationship Management

• Serve as the primary IT point of contact for assigned business units.
• Develop strong relationships with operational, construction, engineering, and executive stakeholders.
• Understand departmental goals, strategies, challenges, and technology needs.
• Facilitate regular business reviews to align technology initiatives with business priorities.
• Establish credibility as a trusted advisor and strategic partner.

Strategic Planning & Technology Enablement

• Collaborate with business leaders to develop technology roadmaps supporting organizational objectives.
• Identify opportunities for digital transformation, automation, process optimization, and innovation.
• Evaluate business cases and recommend technology solutions that improve operational performance.
• Help prioritize technology investments based on value, risk, and organizational strategy.

Construction Technology Leadership

• Support and optimize construction-focused platforms such as:
  • ERP and project accounting systems
  • Construction management and project controls solutions
  • Estimating and bidding systems
  • Mobile field applications
  • Document management platforms
  • Reporting and analytics solutions
• Drive adoption of construction technologies that improve productivity, project visibility, and field operations.
• Partner with construction leadership to improve data quality, reporting accuracy, and operational efficiency.

Demand & Portfolio Management

• Capture, assess, document, and prioritize business requirements.
• Work with PMO, application teams, and technical resources to translate business needs into projects and enhancements.
• Maintain visibility into project pipelines, technology requests, and business priorities.
• Assist with project justification and ROI evaluation.
• Support technology project planning and governance activities.
• Ensure stakeholder engagement throughout project lifecycles.
• Facilitate business readiness, training, testing, communication, and change management efforts.
• Monitor solution adoption and business outcomes following implementation.
• Participate in evaluation and selection of technology vendors and platforms.
• Collaborate with vendors and implementation partners to ensure successful delivery.
• Monitor vendor performance and service quality.
• Establish KPIs and success metrics for technology solutions.
• Analyze operational processes and identify improvement opportunities.
• Promote data-driven decision making through reporting and analytics.
• Champion continuous improvement initiatives across business functions.

Work experience requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Construction Management, Engineering, or a related field.
• Equivalent combination of education and experience may be considered.
• 2+ years of experience in Information Technology, Business Analysis, Project Management, Business Relationship Management, or related disciplines.
• 2+ years supporting construction, engineering, EPC, industrial services, manufacturing, or project-based organizations.

Specific skills and/or business competencies

• Experience leading cross-functional technology initiatives.
• Experience with ERP implementations and enterprise application support preferred.
• Experience with construction technology platforms such as InEight, Procore, Primavera P6.
• Strong business relationship and stakeholder management skills.
• Excellent verbal, written, and presentation communication skills.
• Ability to translate technical concepts into business language.
• Strong understanding of project management methodologies.
• Knowledge of business process mapping and process improvement techniques.
• Experience driving organizational change and technology adoption.
• Strong analytical and problem-solving capabilities.
• Understanding of software development lifecycle (SDLC), SaaS platforms, integrations, and enterprise applications.
• Proficiency with Microsoft 365, Power BI, and collaboration technologies.

Working Conditions

Typical office setting

Location(s)

1200 E Market StSuite 650, Akron , Ohio 44305 , United States

Work Location

Hybrid

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