IT Relationship Director, Americas (Hybrid)

Her Data Project; United States; Hybrid; USD 119,000 - 145,000; Full time

Benefits offered by this job

Paid sick leave

US holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) / retirement

Job summary

The International Rescue Committee is seeking an IT Business Relationship Director for the Americas region (US and LATAM) to ensure IT services meet program needs and drive business value. The role sits at the intersection of IT and program operations, building trust with leadership and translating business needs into IT priorities.

You will broker cross-office knowledge, manage escalations, and align IT initiatives with program goals, reporting to the Senior Director and collaborating with the

Qualifications

• 6-8 years in a relationship management or program/operations role bridging technical and non-technical stakeholders.
• Familiarity with IT lifecycles and service delivery; able to engage credibly with technical teams.
• Experience with ITIL/Agile delivery models; ITIL Foundation preferred but not required.
• Proven ability to translate operational needs into technical priorities and to represent technical capability to non-technical leadership.
• Experience defining and tracking KPIs/SLA and running recurring reviews with stakeholders.

Responsibilities

• Serve as senior IT partner to RAI office and CRRD leadership across the US and LATAM.
• Maintain regular engagement cadence with operations directors and leadership to align IT priorities with program needs.
• Own escalations from office/program leadership and drive timely resolution.
• Broker cross-office knowledge and surface best practices.
• Lead IT initiative rollouts and coordinate needs between offices and HQ IT teams.

Skills

Spanish proficiency

Relationship management

Communication

Translate between technical and non-IT

Job description

The International Rescue Committee is seeking an IT Business Relationship Director for the Americas region (US and LATAM) to ensure IT services meet program needs and drive business value. The role sits at the intersection of IT and program operations, building trust with leadership and translating business needs into IT priorities.

You will broker cross-office knowledge, manage escalations, and align IT initiatives with program goals, reporting to the Senior Director and collaborating with the